Senior Account Manager - DACH

Perk; Barcelona; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading travel and spend management company is searching for a Senior Account Manager in Barcelona. You will manage a portfolio of SMB clients, enhance customer satisfaction, and drive growth in a fast-paced environment. The role requires a strong background in account management, native or near-native German proficiency, and fluency in English. A passion for solving financial challenges is essential, along with a collaborative attitude in a hybrid work setting.

Servicios

Competitive compensation and equity ownership

Generous vacation days

Private healthcare or gym allowance

Life Insurance

Wellness support with therapy sessions

Flexible compensation plan

Paid parental leave

Paid volunteer hours

Work from Anywhere days

Language lessons in English, Spanish, and Catalan

Fully paid sabbatical after 5 years

Formación

• Minimum 2 years of relevant work experience in Account Management or Customer Success.
• Native or near-native proficiency in German.
• Ability to communicate in English fluently.
• Experience in Travel, Fintech, Expense Management, or SaaS products is desirable.

Responsabilidades

• Own a portfolio of large SMB customers and develop engagement.
• Consult customers on leveraging Perk's unified capabilities.
• Guide customers through the benefits of the all-in-one solution.
• Identify cross-sell and upsell opportunities.
• Develop strategies to solve account issues.
• Be an advocate for clients and educate them on product features.

Conocimientos

Account Management

Customer Success

Analytical abilities

Technical aptitude

Customer focus

Fluent in English

Native or near-native German

Descripción del empleo

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‑driven, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7‑star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

Visit www.perk.com to learn more.

We are looking for a customer‑oriented and result‑driven candidate to join our Account Management Team. As a Senior Account Manager at Perk, you will be actively contributing to our continued customer satisfaction as well as working to increase growth and margin within existing accounts.

Following our recent acquisition and rebranding, your role now encompasses our fully integrated Travel and Spend ecosystem. You will be responsible for a portfolio of large SMB accounts within the DACH market, helping them streamline not just their travel, but their entire expense management workflow. You must possess a genuine hunger to navigate your accounts in a fast‑changing, hyper‑growth environment, be ready to roll up your sleeves, and work hard.

What you will do

• Portfolio Management: Own a portfolio of large SMB customers and develop a high level of customer engagement with influential users (Admins, Finance Directors, Travel Managers) within those accounts.
• Strategic Consultation: Gain a deep understanding of your customers’ business and show you understand and identify with their goals as an organization. You will consult them on consolidating their financial stack by leveraging Perk’s unified Travel and Spend capabilities, identifying opportunities to optimize their expense reconciliation and cost control.
• Product Expertise: Develop a deep understanding of the Perk portfolio of products—including our core Travel platform and our new Spend management solution. You will use this knowledge to guide customers through the benefits of an all‑in‑one T&E solution.
• Expansion & Growth: actively identify cross‑sell and upsell opportunities for the Spend product within your existing book of business, driving adoption of corporate cards, automated invoice processing, and expense management features.
• Problem Solving: Identify common problems within each account—whether related to bookings or expense workflows—and develop strategies to solve each issue in a timely manner whilst also developing foolproof methods to ensure repeat issues are a thing of the past.
• Advocacy: Be Perk’s biggest advocate within your clients and your clients' biggest advocate within Perk. You’ll be the first one to address any issues, get support from our technical teams, and educate your clients on new product features across both Travel and Spend modules.

What we would like

• Minimum 2 years of relevant work experience within Account Management or Customer Success role, preferably managing a portfolio of B2B clients.
• Native or near‑native proficiency in German.
• Ability to speak and write in English fluently.
• Experience in the Travel industry, Fintech, Expense Management, or SaaS products is highly desirable.
• Strong technical aptitude, with the ability to explain complex integrations between travel bookings and financial reporting.
• Customer‑focused with a passion for working with people and solving financial pain points for businesses.
• Excellent analytical abilities with fluency in Excel and data interpretation.
• Solid analytical background to help clients visualise their T&E ROI.

On top of that, you will only be the right candidate if you are:

• Honest, open, and trustworthy: Your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
• Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins—like successfully rolling out the Spend product to a key account—and never get lost in less important ideas that are floating around.
• Open to feedback: You seek feedback early and often and are open to both giving and taking constructive and direct criticism.

As an Account Manager at Perk, you are the guardian of our relationships with our clients. We would love you also to be empathetic, honest, trustworthy and always consider the bigger picture of their financial operations.

Our benefits

• Receive competitive compensation and equity ownership in Perk
• Rest and recharge with our generous allocation of vacation days plus public holidays
• Take control of your physical health with your choice of private healthcare or a gym allowance
• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
• Join our unforgettable Perk events, including our spectacular annual summer party
• Always feel supported with Spring Health, our market‑leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
• Make your money go further with our flexible compensation plan
• Focus on your family with 17 weeks’ paid parental leave during your child’s first year
• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
• Broaden your horizons with up to 20 “Work from Anywhere” days per year
• Nurture your language skills with in real‑life English, Spanish and Catalan lessons
• Follow your passions and take a four‑week, fully paid sabbatical once you reach 5 years
• Let us help you move to one of our hubs with relocation support

How We Work

At Perk, we take an IRL‑first approach to work, where our team works together in‑person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to [e-mail], and we will confirm whether it is legitimate.