Salesforce Developer Support Specialist

GFT; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A digital transformation company in Madrid is seeking a proactive Salesforce Technical Support Specialist / Administrator. This role involves resolving Salesforce-related issues, supporting users, and enhancing system performance. Ideal candidates have a Bachelor's in Computer Science or relevant experience, fluent English, and strong problem-solving skills. Join a diverse and inclusive team prioritizing innovation and service delivery.

Formación

• Bachelor in Computer Science or 1+ year experience in IT position.
• Fluent English communication skills (minimum B2 level).
• Ability to work autonomously and lead tasks.

Responsabilidades

• First point of contact for Salesforce queries.
• Troubleshoot and resolve Salesforce issues.
• Support business analysts with solutions.

Conocimientos

Proactive problem-solving

SQL knowledge

MS Office Suite

Fluent English communication

Service Delivery commitment

Team orientation

Quick learner

Educación

Bachelor in Computer Science

Descripción del empleo

GFT is a pioneering company in digital transformation. We design AI-centric business solutions modernize IT infrastructures and develop next-generation core systems for leading companies in the banking insurance and industrial sectors. Working closely with our clients we push boundaries to help them reach their full potential.

What are we looking for

We’re seeking a proactive and detail-oriented Salesforce Technical Support Specialist / Administrator to join our global GFT team. You’ll help ensure our Salesforce platform runs smoothly by supporting end users, resolving technical issues and improving our system landscape. This role is ideal for someone who enjoys problem-solving, continuous learning and collaborating in an international environment.

Key tasks and responsibilities

• First point of contact for Salesforce related queries via ticketing system
• Troubleshoot and resolve Salesforce issues (such as login problems, data access issues, report errors, interfaces)
• Support to business analysts in technical area to establish solutions and changes
• Provide technical advisory to our internal customers to follow best practices
• Support other internal IT departments
• Support in building up common knowledge base in team (document solutions, FAQs and troubleshooting steps)
• Identify recurring issues and recommend technical or process improvements

Skills & Competencies

• A Bachelor in Computer Science or 1 year experience in an IT position.
• Basic SQL knowledge
• High level knowledge in MS office suite
• Fluent English communication skills (minimum B2 level or equivalent)
• Excellent communication skills to provide clear and supportive information to non‑technical audience
• Committed to Service Delivery. Ability to work autonomously and to lead tasks assigned from beginning to end
• Ability to prioritise multiple tasks, be proactive and work under own initiative
• Team oriented with good documentation habits
• Quick learner and interested in new technologies

Nice to have skills

• At least 1 year of work experience in CRM tools (e.g. Salesforce) or in ERP / PSA tools.
• Knowledge in service management (ITIL or similar)
• Completed Salesforce certification would be a plus
• Experience working in an international company
• Familiar with IT ticketing systems

At GFT we believe that diversity is one of our core pillars and we foster an inclusive work environment based on cooperation and mutual respect. We provide equal opportunities to all individuals regardless of race, cultural background, gender, age, sexual orientation, gender identity, disability or religious beliefs.

GFT has established and officially registered an Equality Plan which outlines the measures to be implemented to achieve equal treatment and opportunities between women and men and to eliminate any form of gender‑based discrimination should it exist.

Join our global team!