Sales Manager

Santévet Group; Tavertet; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading pet health insurance company in Spain is seeking a Sales Manager for the Spanish market. The successful candidate will lead a team of sales representatives in a call center environment, focusing on achieving sales targets and ensuring high-quality customer interactions. Responsibilities include developing sales strategies, monitoring performance metrics, and collaborating with cross-functional teams. We offer a hybrid work model, competitive salary, and other benefits in a company that values pets and inclusivity.

Servicios

Competitive base salary

Attractive variable compensation plan

Ticket restaurant & transportation allowance

Private health insurance

Hybrid work model

Formación

• Proven experience in call center, with 3 years experience in sales management or similar leadership roles.
• Strong understanding of sales processes, CRM systems, and call center technology.
• Excellent communication and leadership skills.

Responsabilidades

• Lead, coach, and motivate the call center sales team.
• Develop and implement effective sales strategies and scripts.
• Monitor team performance and analyze sales trends.
• Collaborate with Customer Service, Marketing, and Product teams.
• Handle escalated customer issues and ensure positive experience.

Conocimientos

Leadership

Sales management

Communication

Analytical skills

Problem-solving

Adaptability

Herramientas

Salesforce

CRM systems

Descripción del empleo

Our Company
Join Santevet Group, the leader in pet health insurance in France and Belgium, with established operations in Germany, Spain, and Italy. With 450 employees located across Lyon, Lille, Barcelona, Milan, and Frankfurt, our group is committed to offering comprehensive solutions covering accidents, illness, and preventive care. By joining our team, you will contribute to the success of our renowned brands such as Santevet, Jim & Joe, and Bulle Bleue.

Together, let’s ensure the well-being of our four-legged companions.

Your mission

As theSales Manager for the Spanish market, you'll be responsible for leading, motivating, and developing a team of sales representatives within a call center environment. This role focuses on achieving sales targets, ensuring high-quality customer interactions, and optimizing operational performance. You willoversee day-to-day sales operations, analyze performance metrics, and implement strategies to drive revenue growth and customer satisfaction.

Key Responsibilities

Lead, coach, and motivate the call center sales team to meet and/or exceed sales goals and KPIs.

Develop and implement effective sales strategies, scripts, and incentive programs, including tactical challenges to foster overachievement.

Monitor team performance through reports, dashboards, and one to ones.

Provide ongoing training and development to improve sales techniques and product knowledge by doing weekly 121s, team meetings, etc.

Cross-functional collaboration with Customer Service, Marketing and Product teams to align efforts/actions with call center activities.

Handle escalated customer issues and ensure a positive customer experience.

Analyze sales trends, conversion rates, and agent productivity to identify improvement areas and implement PIPs when required.

Prepare regular reports on sales performance and forecast future sales results.

Foster a positive and results-driven work environment that promotes teamwork and accountability.

A hands-on approach by acting as a sales agent role model, when needed.

What you bring

Proven experience in call center, with 3 years experience in sales management or similar leadership roles

Strong understanding of sales processes, CRM systems, and call center technology, as well as KPI management.

Excellent communication, leadership, and analytical skills.

Ability to manage performance under pressure and adapt to changing business needs.

Results-oriented mindset with strong problem-solving and decision-making abilities.

Good command of English and Spanish.

Salesforce knowledge is a plus.

What we offer

• Full-time permanent contract
• Monday to Friday schedule
• Beautiful offices in Plaça Catalunya
• Hybrid work model: 3 days in the office, 2 days from home
• Competitive base salary + attractive variable compensation plan
• Ticket restaurant & transportation allowance
• Private health insurance
• A meaningful role in a company that cares about pets as much as you do

At Santevet Group, we are committed to creating an inclusive workplace. We welcome and value candidates of all backgrounds, and we provide equal employment opportunities regardless of gender, age, origin, religion, disability, sexual orientation, or any other protected characteristic.