Reservations and Property Support Professional

beBeeGuest; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A property management company in Madrid is seeking a Reservations & Guest Services Specialist to ensure a seamless booking process and provide exceptional service to guests. The role requires strong customer focus, proactive communication, and relationship-building skills. Benefits include flexible working arrangements and discounts on properties for employees. Join a dynamic team dedicated to delivering top-notch service.

Servicios

Flexible working arrangements

Opportunities for internal growth

Discounts on properties

Formación

• Customer-focused with strong communication skills.
• Passion for delivering exceptional service.

Responsabilidades

• Assist customers with bookings and inquiries.
• Manage booking information and system updates.
• Provide support to guests during their stay.

Descripción del empleo

Job Opportunity

We are seeking a dedicated and customer-focused professional to join our team as a Reservations & Guest Services Specialist.

This role will play a vital part in ensuring every guest enjoys a seamless booking process and a memorable stay.

Responsibilities

• Turning inquiries into bookings by assisting customers throughout their journey—from selecting the perfect property to confirming their stay.
• Guiding clients on location, pricing, and property features to ensure their needs are met.
• Accurately managing booking information and system updates.
• Provide attentive support to tenants during their stay, addressing questions and concerns, and act as the main point of contact for guests, managing requests and resolving incidents promptly.
• Handle calls and communications professionally, ensuring exceptional service aligned with key performance indicators (KPIs).
• Build strong relationships with clients, ensuring they feel valued and heard, and collaborate with property owners to ensure smooth operations.

Our team is committed to delivering an exceptional customer experience, and we are looking for someone who shares our passion for providing top-notch service.

As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, where you can grow and develop your skills.

Benefits

We offer a range of benefits, including flexible working arrangements, opportunities for internal growth and development, and discounts on our properties for you and your family.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.