Renewals Specialist - Dutch - Benalmádena OR Valencia

Dila Recruitment; Málaga; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A recruitment agency is seeking a Renewals Specialist to handle contract renewals with customers. You will engage with clients, qualify leads, and manage the renewal process while collaborating with internal teams. The ideal candidate is fluent in Dutch and proficient in English, with at least 2 years of experience in sales or account management. This position offers a hybrid work model and various performance incentives, including medical insurance and wellness initiatives.

Servicios

Medical insurance

Non-contractual performance incentive

Additional performance incentives

Wellness Fridays scheme

Formación

• Minimum of 2 years of experience in sales, account management, or customer success.
• Proven track record of meeting or exceeding sales or renewal targets.
• Experience working with SaaS or cloud-based products is preferred.

Responsabilidades

• Serve as the primary point of contact for customers during the renewal process.
• Convert renewal opportunities into revenue by qualifying leads.
• Engage with small and medium-sized businesses to understand their needs.

Conocimientos

Fluent in Dutch

Proficient in English

Sales and account management experience

Presentation and negotiation skills

Proficiency in Microsoft Office Suite

Understanding of IT and cloud-based solutions

Self-motivated and goal-oriented

Herramientas

CRM tools

Descripción del empleo

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position

Renewals Specialist

Location

Benalmádena OR Valencia, Spain

Employment type

Full-time

Work model

Hybrid

DUTIES AND RESPONSIBILITIES

• Serve as the primary point of contact for customers throughout the contract renewal process, fostering trust and building long-term business relationships.
• Convert renewal opportunities into revenue by qualifying leads based on criteria such as budget, authority, need, and timeline.
• Engage with small and medium-sized businesses across various industries to understand their needs and identify potential upsell and cross-sell opportunities.
• Assess customers’ current product or service usage to recommend suitable upgrades, renewals, or complementary solutions in collaboration with internal sales and technical teams.
• Coordinate with multiple internal stakeholders to ensure the renewal process runs smoothly and is completed on time.
• Maintain accurate records of customer interactions, renewal status, and pipeline activity within the company’s CRM system.
• Provide customers with clear and accurate information about available products, services, and licensing options to support informed decision-making.
• Contribute to customer retention and satisfaction by proactively addressing issues, sharing best practices, and delivering exceptional service.

REQUIREMENTS

• Native or fluent in Dutch (C1), with excellent verbal and written communication skills, along with proficiency in English (B2).
• Minimum of 2 years of experience in sales, account management, or customer success, preferably in a technology or service-oriented environment.
• Proven track record of meeting or exceeding sales or renewal targets.
• Strong presentation and negotiation skills, with the ability to tailor solutions to customer needs.
• Proficiency with standard business software applications (e.g., Microsoft Office Suite, CRM tools).
• General understanding of IT, software, or cloud-based solutions, with the ability to learn and retain product knowledge quickly.
• Self-motivated and goal-oriented, with a strong drive for achievement and continuous improvement.
• Experience working with SaaS or cloud-based products (e.g., productivity suites, CRM systems, or infrastructure platforms) is preferred.
• Ability to collaborate effectively with cross-functional teams to deliver customer-focused outcomes.

OFFER

• Medical insurance
• Non-contractual performance incentive
• Additional performance incentives (hours off, gamification vouchers, products)
• Wellness Fridays scheme (additional day off in summer).