Remote Technical Manager, Player Experience Platform

Scopely; A distancia; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

A leading gaming company is seeking a Technical Manager PX Platform to oversee operations of the Player Experience systems. This role involves managing tools like HelpShift and GGWP, and coordinating with engineers and stakeholders. Ideal candidates will have over five years of relevant experience in live-service environments and familiarity with customer service platforms. Join a remote, dynamic team devoted to enhancing player experiences in a global environment.

Formación

• 5+ years of experience in Technical Program Management or similar roles.
• Experience with live-service or large-scale game properties.
• Familiarity with managing customer service platforms.

Responsabilidades

• Manage daily operations of PX systems including HelpShift and GGWP.
• Support vendor relationships and technical documentation.
• Coordinate with Engineering and Product teams to implement integrations.

Conocimientos

Technical Program Management

Live-service environments

Customer Service platforms

JIRA

Communication skills

Data privacy

Herramientas

HelpShift

Zendesk

Salesforce

Asana

API integration

Descripción del empleo

A leading gaming company is seeking a Technical Manager PX Platform to oversee operations of the Player Experience systems. This role involves managing tools like HelpShift and GGWP, and coordinating with engineers and stakeholders. Ideal candidates will have over five years of relevant experience in live-service environments and familiarity with customer service platforms. Join a remote, dynamic team devoted to enhancing player experiences in a global environment.