Remote Senior B2B SaaS Support Specialist - English & German

INFINNI; A distancia; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A tech company powered by innovative solutions seeks a Senior Customer Support Agent for its European team. You will handle customer inquiries in English and German, ensuring high service standards. Preferred candidates have a bachelor's degree and at least 2 years of experience in B2B SaaS customer support. The role promotes professional growth within a diverse team. Note: Applicants must be based in the Canary Islands. Competitive salary and remote work options available.

Servicios

Competitive Salary

Professional Growth Opportunities

Inclusive Culture

Formación

• At least 2 years of experience in a customer support role, preferably in a B2B SaaS environment.
• Fluency in English and German is a must; Spanish or French is a plus.

Responsabilidades

• Respond to customer questions through chat (Intercom).
• Provide resolutions to non-technical and technical inquiries.
• Maintain high customer satisfaction levels.
• Collaborate with support team to improve customer experience.

Conocimientos

Excellent written and verbal communication skills

Strong problem-solving abilities

Attention to detail

Ability to manage multiple inquiries

High level of empathy

Customer-centric mindset

Educación

Bachelor's degree in Business Administration or related field

Herramientas

Intercom

Zendesk

Descripción del empleo

A tech company powered by innovative solutions seeks a Senior Customer Support Agent for its European team. You will handle customer inquiries in English and German, ensuring high service standards. Preferred candidates have a bachelor's degree and at least 2 years of experience in B2B SaaS customer support. The role promotes professional growth within a diverse team. Note: Applicants must be based in the Canary Islands. Competitive salary and remote work options available.