Remote Flemish & French Customer Service Agent (Madrid)

Recruit4.work; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading international insurance provider is seeking a Customer Service Agent to assist their Belgian clients with insurance plans from a remote setting. Fluency in Flemish and French is mandatory, alongside a customer-oriented attitude. Responsibilities include answering customer inquiries, providing advice, and keeping them updated on claims. This position offers competitive salary, performance bonuses, meal vouchers, and vacation days, with a 100% remote option or hybrid for Madrid residents.

Servicios

Competitive salary + performance bonuses

Meal vouchers

26 + 7 vacation days

All equipment provided

Private health insurance after 1 year

Ongoing training and wellbeing activities

Free employee policy + support programs

Formación

• Fluent in Flemish and French, knowledge of English and Spanish is a plus.
• 1 year in customer service preferred.
• Strong communicator – verbal & written.
• Detail-oriented, adaptable & stress-resistant.
• Great listener, problem-solver & multitasker.

Responsabilidades

• Answer incoming calls and emails from customers.
• Provide advice for customer queries and incidents.
• Keep customers informed about claim status.
• Make follow‑up calls on claims.
• Record all relevant data accurately in the systems.

Conocimientos

Customer-oriented and empathetic

Excellent communication (verbal & written)

Problem-solving and analytical skills

Active listening and adaptability

Tolerance to stress

Educación

Secondary Education

Herramientas

MS Office

Descripción del empleo

A leading international insurance provider is seeking a Customer Service Agent to assist their Belgian clients with insurance plans from a remote setting. Fluency in Flemish and French is mandatory, alongside a customer-oriented attitude. Responsibilities include answering customer inquiries, providing advice, and keeping them updated on claims. This position offers competitive salary, performance bonuses, meal vouchers, and vacation days, with a 100% remote option or hybrid for Madrid residents.