Remote Email Support Representative – Evening Availability Required

Mashreq Bank; España; A distancia; EUR 10.000 - 30.000; A tiempo parcial

Descripción de la vacante

A global support organization is seeking a Remote Email Support Representative to assist customers via email. This fully remote role requires strong written communication skills, problem-solving abilities, and the capacity to manage multiple inquiries. Ideal for individuals seeking growth in customer service, this position offers flexible schedules and competitive hourly pay.

Servicios

100% remote work

Flexible schedules

Competitive hourly pay

Training and career development opportunities

Formación

• Excellent written English communication skills with attention to detail.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to manage multiple emails simultaneously without compromising quality.

Responsabilidades

• Respond to customer queries via email promptly and professionally.
• Resolve technical or account-related issues following company guidelines.
• Maintain accurate records of all interactions in the support system.

Conocimientos

Excellent written English communication skills

Strong problem-solving abilities

Ability to manage multiple emails

Familiarity with email platforms

Self-motivated

Herramientas

Helpdesk tools (e.g., Zendesk, Freshdesk)

Descripción del empleo

Job Summary

MNC JOBS INFO is looking for a Remote Email Support Representative to join our dynamic global support team. In this role, you will be the first point of contact for our customers via email, assisting them with inquiries, troubleshooting issues, and providing exceptional service. This is a fully remote opportunity ideal for individuals who excel in written communication, problem-solving, and delivering high-quality customer experiences.

Key Responsibilities

• Respond to customer queries via email promptly and professionally.

• Resolve technical or account-related issues following company guidelines.

• Escalate complex inquiries to the relevant department when necessary.

• Maintain accurate records of all interactions in the support system.

• Follow up with customers to ensure their issues are resolved to satisfaction.

• Identify recurring customer concerns and suggest process improvements.

• Meet individual performance targets and contribute to team goals.

Required Skills and Qualifications

• Excellent written English communication skills with attention to detail.

• Strong problem-solving abilities and a customer-first mindset.

• Ability to manage multiple emails simultaneously without compromising quality.

• Familiarity with basic computer operations, email platforms, and CRM tools.

• Self-motivated, reliable, and able to work independently in a remote setup.

Experience

• Entry-level candidates are welcome; prior experience in email support or customer service is an advantage.

• Experience using helpdesk tools such as Zendesk, Freshdesk, or HubSpot is a plus.

Working Hours

• Evening shift availability is required to support international customers.

• Flexible scheduling with approximately 4–8 hours per shift depending on business needs.

• Weekend availability may be required on a rotational basis.

Knowledge, Skills, and Abilities

• Strong organizational skills and time management abilities.

• Knowledge of online communication tools and cloud-based platforms.

• Ability to work effectively in a multicultural and remote team environment.

• High adaptability to handle diverse customer issues with empathy and professionalism.

Benefits

• 100% remote work – no commuting required.

• Flexible schedules and work-life balance.

• Competitive hourly pay with performance incentives.

• Opportunity to gain global work experience in customer service.

• Training and career development opportunities for growth within the company.

Why Join MNC JOBS INFO

At MNC JOBS INFO, we value our team members and foster a culture of growth, flexibility, and innovation. As a Remote Email Support Representative, you will enjoy a supportive environment that prioritizes employee well-being, career progression, and work-from-home convenience while making a direct impact on our customer satisfaction.

How to Apply

Interested candidates can apply by sending their updated resume and a short cover letter highlighting their evening availability and interest in remote work to us
Only shortlisted candidates will be contacted for an online assessment and interview.