Remote Customer Success Manager – Water Utilities Growth

Qatium; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A water tech company based in Spain is seeking a Customer Success Manager to drive customer engagement and satisfaction. The ideal candidate should have extensive experience in Customer Success, particularly in the SaaS space, and be proficient with tools like HubSpot and Salesforce. This position is fully remote and offers the chance to be part of a purpose-driven mission aimed at revolutionizing water management. Strong communication skills in English and Spanish are required.

Servicios

Attractive training budget

Exclusive discounts

Language learning platforms

Team building activities

Formación

• 4+ years in Customer Success, Account Management, or similar SaaS role.
• Experience in the public or utility sector, particularly with water utilities, is a plus.

Responsabilidades

• Lead personalized onboarding experiences for customers.
• Build trust-based partnerships to ensure customer satisfaction.
• Monitor engagement and usage proactively to achieve customer goals.
• Act as a strategic advisor to partners.
• Gather customer feedback for product improvements.

Conocimientos

Proficient with CRM or CS tools

Analytical skills

Organizational skills

Excellent communication abilities in English and Spanish

Educación

Bachelor’s degree in Business, Engineering, or a related field

Herramientas

HubSpot

Salesforce

Gainsight

Descripción del empleo

A water tech company based in Spain is seeking a Customer Success Manager to drive customer engagement and satisfaction. The ideal candidate should have extensive experience in Customer Success, particularly in the SaaS space, and be proficient with tools like HubSpot and Salesforce. This position is fully remote and offers the chance to be part of a purpose-driven mission aimed at revolutionizing water management. Strong communication skills in English and Spanish are required.