Project Manager Customer Success (Francés - Inglés -Español)

Orquest - Retail Smart Planning; Carballedo; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Una empresa de soluciones de software en España busca un Project Manager para unirse a su equipo de Customer Success. Esta persona será responsable de gestionar proyectos y garantizar que se cumplan las expectativas del cliente. Se requiere experiencia de al menos 5 años en gestión de proyectos y fluidez en francés, inglés y español. Además, se ofrece un plan de compensación flexible, seguro médico y un entorno de trabajo híbrido.

Servicios

Seguro médico y dental

Plan de compensación flexible

Trabajo híbrido

Formación

• Experiencia mínima de 5 años como Project Manager en desarrollo de software o implementación de soluciones.
• Experiencia previa en atención al cliente o éxito del cliente.
• Nivel profesional en francés, inglés y español.

Responsabilidades

• Gestionar proyectos del departamento de Customer Success.
• Desarrollar estrategias personalizadas para cada cliente.
• Priorizar y gestionar tareas del equipo para cumplir compromisos.

Conocimientos

Gestión de proyectos

Optimización de software

Atención al cliente

Análisis de KPIs

Comunicación en francés

Comunicación en inglés

Comunicación en español

Descripción del empleo

About Us

Las cualificaciones, habilidades y toda la experiencia relevante necesaria para este puesto se pueden encontrar en la descripción completa a continuación.

Orquest was born to serve the retail industry through Artificial Intelligence Workforce Optimization Software.

Orquest’s mission statement is "Every customer must be a reference and success” drives everything we do. We will continually listen to the changing needs of our customers to determine the direction of our software, service, and support.

That's why we're looking to recruit an outstanding Project Manager to join the Customer Success Team.

In this role, you will be responsible for managing CS department projects : identifying objectives, completing work plans, and monitoring them.

Your Key Responsibilities

• Responsible for Customer Success projects, adding value to every interaction, from onboarding to renewals, retentions, cross-sell, etc...
• Identify growth opportunities and optimize existing and potential channels.
• Develop customized strategies adapted to each client and context, responding to the client's business objectives.
• Work with the product team to adapt the product to the customer's needs.
• Ensure the projects are implemented within contractual obligations and regulatory requirements
• Prioritizing and managing team tasks to ensure client commitments are met.
• Build strong relationships with stakeholders and focus on their satisfaction to manage the customer relationship.
• Analyze customer adoption and usage of the product and offer strategic advice on maximizing and increasing results by utilizing the solution effectively.
• Establish and monitor business KPIs using the appropriate tools for proper measurement.
• Achieving established goals through continuous optimization of results.
• Develop dashboards for analyzing and interpreting results.

Required Skills and Experience

• Experience working as a Project Manager for at least 5 years in software development and / or solution deployment projects.
• Previous experience in customer experience / success or equivalent.
• Professional level in French, English and Spanish.
• Able to meet deadlines and tasks effectively.

Why join us

• The flexible compensation plan includes a base + variable salary. Medical and dental insurance in addition to your income as well as other benefits
• Because people are our most important asset, so we take good care of our team. xcskxlj
• Because you will be surrounded by an inspiring international team of smart, open-minded, and passionate professionals.
• Because we offer flexibility, trust, and ownership : We’re strong believers that what matters most are results : flexible schedule & hybrid working