Product Support Specialist JR – Burgos (Iberia)

Stryker Iberia S.L.; Burgos; Híbrido; EUR 35.000 - 45.000; Jornada completa

Descripción de la vacante

A leading medical technology company is seeking a Product Support Specialist in Burgos, Spain. The role focuses on providing clinical support for joint replacement procedures, including robotic surgeries. Ideal candidates should have a relevant bachelor's degree, 1-2 years of experience, and fluency in both Spanish and English. This hybrid role involves significant travel across Iberia and includes benefits such as a company car and comprehensive training. Join a team dedicated to improving patient outcomes.

Servicios

Company Car

MAKO Product Training

Career Development Opportunities

Competitive Salary

Formación

• 1-2 years of experience in a relevant field.
• Valid driver’s licence required.
• Experience in operating room is highly preferred.

Responsabilidades

• Support Stryker products associated with Joint Replacement procedures.
• Train theatre staff on Stryker products.
• Manage customer relationships in the clinical environment.

Conocimientos

Fluency in Spanish

Fluency in English (C1 level)

Customer service skills

Strong communication skills

Educación

Bachelor’s degree in biomedical engineering

Medical Certification (CST, PT, CPT)

Descripción del empleo

Work Flexibility

Hybrid

The Job's Mission

The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role will focus on servicing and supporting our clinical customers to strive for best‑in‑class specialist support with procedural excellence.

Additional responsibilities include working with the local sales team to coordinate training and events and managing day‑to‑day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.

Learn more about the Mako robot :

Learn more about the Joint Replacement implants :

Key Activities & Accountabilities

• Servicing existing and new customer base within the theatre and clinical environment.
• Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
• Providing theatre and wider HCP staff with training on Stryker products.
• Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
• Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.
• Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
• Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
• Implementation of training, provision of instruments and implementation of new Stryker business. This could include organising and conducting training workshops and events for a broad customer group.
• Communicating essential features and benefits of products and their clinical application.
• Always demonstrating outstanding ethics. Treating customers and other employees with respect and representing Stryker in the best possible light.
• Behaving with integrity and delivering on commitments within required timescales.
• Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and / or support.
• Maintaining a basic business plan highlighting daily, weekly, and monthly objectives.
• Developing an understanding of the local healthcare environment and regional strategy.
• Additional responsibilities as directed by RSM (Regional Sales Manager).

Minimum Qualifications

• Bachelor’s degree within the field of biomedical engineering, medical technology, health sciences or Medical Certification (i.e. CST, PT, CPT, etc.)
• From 1‑2 years of experience
• Fluency in Spanish and English is required (C1 level).
• Valid driver’s licence

Preferred

• Experience in operating room is highly preferred
• Previous experience as Product specialist, Clinical specialist, Nurse, or Biomedical engineer in the healthcare industry
• Master’s degree within the field of biomedical engineering, medical technology, and health sciences
• Experience with clinical training and education programmes
• Demonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance)

Role Details

• Territory: Spain & Portugal (Iberia)
• Based Location: Burgos
• Type: Field
• Travel percentage: 40% travel in Iberia (60% base location)
• Presence in OR: 70%

What We Offer

• Company Car. As this is a field‑based role with regular on‑site meetings with customers, you will be provided with a customised company car including fuel card and all services.
• MAKO Product Training. To become a certified MAKO Product Specialist, you will complete a 6‑month product training in English including co‑travelling, surgery’s observation in the operating room and a final exam.
• Flat hierarchies and responsibility. Through flat hierarchies, we strengthen the initiative and willingness of our employees to take over responsible tasks.
• We grow talent. At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.
• Team spirit & engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.
• Competitive salary. With us, you will receive a competitive salary commensurate with your job.
• Recognition of your performance. At our company, outstanding individual and cross‑functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Travel Percentage: 40%