Product Support Specialist

PowerToFly; Barcelona; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading software company in Barcelona seeks a Technical Support Specialist fluent in German or French to assist customers with Autodesk products. The role involves resolving customer issues, documenting solutions, and collaborating with product development. Ideal candidates have experience in the construction industry and familiarity with Autodesk software. The position offers a hybrid work model, competitive compensation, and numerous employee benefits, emphasizing a commitment to a positive customer experience.

Servicios

Health/Dental/Vision/Life Insurance

Work-Life Balance

Paid volunteer time off

6 week paid sabbatical every 4 years

Employee Resource Groups

Week of rest at year's end

Formación

• Advanced/native level of German or French is mandatory.
• Experience in the Architecture Engineering and Construction industry is preferred.
• Ability to assist customers with various issues and questions.

Responsabilidades

• Assist Autodesk customers on a variety of issues and questions.
• Document problems and solutions for the knowledgebase.
• Research, verify, and document product issues.
• Manage customer expectations by providing updates on progress.

Conocimientos

Advanced/Native level of German or French

Excellent written and spoken English

Experience using building design software

Experience in Architecture Engineering and Construction industry

Familiarity with Autodesk Revit or BIM 360

Passion for helping people

Problem-solving skills

Descripción del empleo

Job Requisition ID # 25WD92688

Position Overview

We are hiring German or French speaking Technical Support Specialist to join our team of tech enthusiasts assisting customers to get the best out of their Autodesk products.

Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Autodesk Revit or similar software? Then, we would love to hear from you!

The workplace type for this role is hybrid, presence in the office is required based on our needs.

Reporting to a Technical Support Manager, you will be part of a team of technical support specialists. Your will resolve customer issues reported to Autodesk via phone, web, online forums, and other channels, and documenting your findings for our Knowledge Base. When needed, you will support our product development teams with information required for product improvement.

To best meet the customer needs you will use your excellent German skills but also English or other languages that you are familiar with.

What we have to offer: awesome products, trustful and sustainable relationships with our customers, a fantastic compensation package, training and great opportunities to support your career growth. All of this while you will work for a market-leading, global software company that helps create the future!

Responsibilities

• Assist Autodesk customers on a variety of issues and questions
• Document problems and solutions in short and clear articles for our knowledgebase
• Research, verify, and document product issues
• Manage customer expectations by providing updates on progress

Minimum Qualifications

• Advanced/Native level of German or French is mandatory
• Excellent written and spoken English
• Experience using building design software (preferably Autodesk software)
• Experience in the Architecture Engineering and Construction industry
• Passion for helping people
• Appetite for solving problems
• Familiarity with Autodesk Revit or BIM 360 or Autodesk Construction Cloud products

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

What Autodesk Has to Offer

Autodesk makes the software and tools that help people imagine, design, and make a better world. If you've ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you've experienced what millions of Autodesk customers are doing with their software. Autodesk offers their employees benefits like:

• Insurance: Health/Dental/Vision/Life
• Work - Life Balance
• Paid volunteer time off
• 6 week paid sabbatical every 4 years
• Employee Resource Groups
• A \"week of rest\" at year's end