Product Specialist (EU) - German (Customer Support Specialist)

PriceLabs; A distancia; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A revenue management solution provider is seeking a Product Specialist to provide exceptional customer support. This entry-level role involves resolving customer issues, assisting with product walkthroughs, and communicating effectively in German. The ideal candidate is located in Spain, Portugal, or Italy and has strong analytical and communication skills. Join a remote-first organization that fosters open communication and empowers its global team to excel.

Servicios

Flexible work hours

Remote-first work environment

Opportunity for career advancement

Formación

• Located in Spain, Portugal or Italy with work authorization.
• Previous experience in customer support or a start-up environment is beneficial.
• Ability to communicate effectively in German.

Responsabilidades

• Take ownership of customer issues and resolve them.
• Conduct product walkthroughs and answer customer queries.
• Troubleshoot customer issues and provide accurate feedback.

Conocimientos

Fluency in German

Empathy

Problem-solving mindset

Strong analytical background

Communication skills

Database experience

Experience with Zohodesk

Herramientas

SQL

Microsoft Excel

PowerPoint

Descripción del empleo

Overview

In the Product Specialist role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their business. Our customers love the support and service we provide, and your role will be to not only uphold similar standards but set new standards.

If you're looking to work in the B2B SaaS space, this is an opportunity to kickstart your career. This is a starting role at PriceLabs that will allow you to move to non-technical roles in different departments (Sales & Success, Marketing, Data Science, etc.), eventually.

The shift timing would be: 2:30 PM to 11:00 PM CET. This would be any 5 days of the week. This role is for people who reside in Spain, Portugal, or Italy and have a work permit.

Responsibilities

• Taking ownership of customer issues reported and seeing problems through to resolution
• Conducting product walkthroughs and providing resolutions to customers' queries
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Answering questions over email, phone calls, and live video calls
• Finding ways to go above and beyond to help customers

Requirements

• Must be located in Spain, Portugal or Italy and have full work authorization.
• Primary fluency in verbal and written communication in German is essential.
• Empathy and patience.
• Curiosity and a problem-solving mindset.
• Previous experience at a start-up or in a customer support role.
• Strong analytical background - our product is very math and numbers-heavy!
• Solid verbal, written, presentation, and interpersonal communication skills
• Experience with Databases (including SQL queries), Microsoft Excel, and PowerPoint
• Experience working with Zohodesk or other support/service software

How to apply for this position?

Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don\'t find the emails in your inbox, please check your spam folder.

Tip: Avoid using AI-generated responses. We want to hear from you!

About PriceLabs

PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.

With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.

Every day, we price over 500,000+ listings globally across 150+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.

In 2025, we scaled to;

500K+ properties syncing daily
60K+ customers worldwide
300+ globally remote team
36% diversity

Industry awards won

SaasBoomi 2021
The Shortyz 2020
The Shortyz 2023
STRive Awards 2025
We continue to grow exponentially, backed by a strong team to take us to the next level.

Why join PriceLabs?

Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, Customer reviews here)

Work with a global team (18 countries and counting) of passionate individuals that accept open communication, empowerment, and a shared focus on customer success.

We are a freemium product, so marketing leads the charge on customer acquisition.

We are a remote-first organization and accept work from home as the norm.

PriceLabs is an equal opportunity employer. We are committed to providing equal opportunity in all aspects of employment. We do not discriminate on the basis of race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status, or physical challenges.