Product Specialist (EU) - German (Customer Support Specialist)

PriceLabs; A distancia; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A revenue management solution provider is seeking a Customer Support Specialist in Barcelona, Spain. This role is crucial for customer communication and support, involving problem-solving and product walkthroughs. Ideal candidates will possess strong communication skills in German and a problem-solving mindset, along with experience in customer support or start-ups. Join a global team focused on customer success in a remote-first environment.

Servicios

Remote-first organization

Friendly and supportive team

Opportunity for career growth in various departments

Formación

• Must be located in Spain, Portugal, or Italy with full work authorization.
• Experience in a customer support role or start-up.
• Strong verbal and written communication skills.

Responsabilidades

• Take ownership of customer issues reported and see them through resolution.
• Conduct product walkthroughs and resolve customer queries.
• Research and troubleshoot customer issues effectively.

Conocimientos

Fluent in German

Customer support experience

Empathy

Problem-solving mindset

Analytical background

Herramientas

Microsoft Excel

PowerPoint

Zohodesk

SQL

Descripción del empleo

About the Role:

In the Product Specialist role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their business. Our customers love the support and service we provide, and your role will be to not only uphold similar standards but set new standards.

If you're looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to non-technical roles in different departments (Sales & Success, Marketing, Data Science, etc.), eventually.

The shift timing would be: 2:30 PM to 11:00 PM CET. This would be any 5 days of the week. This role is for people who reside in Spain, Portugal, or Italy and have a work permit.

Key responsibilities:

• Taking ownership of customer issues reported and seeing problems through to resolution
• Conducting product walkthroughs and providing resolutions to customers' queries
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Answering questions over email, phone calls, & live video calls.
• Finding ways to go above & beyond to help customers.

Requirements:

• Must be located in Spain, Portugal or Italy and have full work authorization.
• Primary fluency in verbal and written communication skills in German is essential.
• Empathy and patience.
• Curiosity and a problem-solving mindset.
• Previous experience at a start-up or in a customer support role.
• Strong analytical background - our product is very math and numbers-heavy!
• Solid verbal, written, presentation, and interpersonal communication skills
• Experience with Databases (including SQL queries), Microsoft Excel, and PowerPoint
• Experience working with Zohodesk or other support/service software

How to apply for this position?

Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder.
Tip: Avoid using AI-generated responses. We want to hear from you!

About PriceLabs:

PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.
With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.
Every day, we price over 500,000+ listings globally across 150+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.

In 2025, we scaled to;

500K+ properties syncing daily
60K+ customers worldwide
300+ globally remote team
36% diversity

Industry awards won:

SaasBoomi 2021
The Shortyz 2020
The Shortyz 2023
STRive Awards 2025
We continue to grow exponentially, backed by a strong team to take us to the next level.

Why join PriceLabs?

Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, Customer reviews here)
Work with a global team (18 countries and counting) of passionate individuals that accept open communication, empowerment, and a shared focus on customer success.
We are a freemium product, so marketing leads the charge on customer acquisition.
We are a remote-first organization and accept work from home as the norm.

PriceLabs is an equal opportunity employer. We are committed to providing equal opportunity in all aspects of employment. We do not discriminate on the basis of race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status, or physical challenges.