Premium Loyalty & Experience Specialist

Vueling Airlines SA; España; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading low-cost airline is seeking a Customer Service Representative for the Vueling Club to enhance customer satisfaction among premium customers. The role involves resolving complex inquiries, coordinating with internal teams, and ensuring high service standards. Candidates should possess strong customer service skills, a relevant degree, and proficiency in English and Spanish. This position is based in Viladecans, Barcelona, offering a vibrant workplace focused on teamwork and growth.

Servicios

Staff travel discounts

Flexible working model

Formación

• C1 level proficiency in English and Spanish required.
• Experience in customer-facing roles with a focus on premium service.
• Ability to resolve complex inquiries and maintain high service standards.

Responsabilidades

• Act as primary contact for Vueling Club members, handling inquiries and escalations.
• Coordinate with internal stakeholders to ensure compliance with service standards.
• Monitor metrics and prepare periodic reports for performance assessment.

Conocimientos

Customer service skills

Problem-solving

Ability to work under pressure

Team collaboration

Educación

Bachelor’s degree in Business, Communications, Hospitality or related field

Descripción del empleo

A leading low-cost airline is seeking a Customer Service Representative for the Vueling Club to enhance customer satisfaction among premium customers. The role involves resolving complex inquiries, coordinating with internal teams, and ensuring high service standards. Candidates should possess strong customer service skills, a relevant degree, and proficiency in English and Spanish. This position is based in Viladecans, Barcelona, offering a vibrant workplace focused on teamwork and growth.