Photovoltaic Technical Support (Portuguese speakers)

Otovo; Madrid; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A renewable energy company in Madrid seeks a Technical Support expert to ensure the quality of solar installations across Europe. You will support installation partners and work on optimizing solutions. Ideal candidates should have solid knowledge of solar systems, 1-2 years experience, and fluency in Portuguese and English. The role offers hybrid work options, health insurance, and a supportive international team environment.

Servicios

Transport card (tax benefit)

Restaurant card (tax benefit)

Hybrid work options

Full remote work for 4 weeks a year

Nursery support

Health insurance

Optional pension plan

Language learning support

Friday beers in the office

Fruit and free coffee

Career development

International team

Formación

• 1-2 years of work experience in a relevant field.
• Fluent in Portuguese and English (C1-native).
• Understanding of electrical regulations and safety standards.

Responsabilidades

• Handle technical questions and resolve issues for customers.
• Collaborate with installers and manufacturers to optimize solutions.
• Support technical decisions for local Operations, Sales, and Management.

Conocimientos

Knowledge of solar energy systems

Communication skills

Problem-solving skills

Decision-making skills

Collaboration

Customer focus

Descripción del empleo

About Otovo

Founded in Oslo, Norway, we aim to change how people consume energy in their homes through a better, cleaner, cheaper solution: photovoltaic panels.

Over the years, Otovo has developed a marketplace and tools allowing customers to quickly obtain an offer for a solar installation on their roofs. Also, we provide installers with work where they can bid and price their services for PV projects. With our technology, we bring customers and installers together efficiently and effectively to make solar more affordable for everyone.

By joining the international team Madrid, you will have plenty of opportunities to learn!

About your role

We are looking for a driven, knowledgeable, and collaborative Technical Support to join our European Operations Center (EOC) in Madrid. In this role, you will act as a technical expert and problem solver, ensuring the quality and reliability of our solar installations across Europe. You will work closely with installation partners, manufacturers, and internal stakeholders to improve outcomes for our customers.

You will be responsible for ensuring that every solar installation we deliver meets the highest standards of safety, quality, and customer satisfaction.

Your responsibilities will include

• Serve our installed base of customers by handling technical questions and resolving issues.
• Collaborate with installers and manufacturers to build and optimize technical solutions, ensuring systems perform as expected.
• Act as a technical advisor for local Operations, Sales, and Account Management teams to support technical decisions.
• Plan and evaluate installation quality audits performed by external auditors.
• Ensure continuous improvement of installation quality, documentation, and technical procedures.

What is expected from you:

• Solid knowledge of solar energy systems
• 1-2 years of work experience
• Portuguese and English (C1‑Native) language skills required
• Excellent communication, problem-solving, and decision‑making skills
• Understanding of electrical regulations and safety standards
• Strong customer focus and collaborative mindset
• A strong team player who enjoys sharing knowledge and learning from others

What do we offer you?

• Transport card (tax benefit)
• Restaurant card (tax benefit)
• Hybrid work options
• Full remote work for 4 weeks a year
• Nursery support
• Health insurance
• Optional pension plan
• Language learning support
• Friday beers in the office and also Fruit and free coffee.
• Career development
• An international team and a mission that matters

Otovo is a mission‑driven company with an innovative culture that values employee well‑being and development. If you are passionate about renewable energy and want to work for a company that is making a positive impact on the world - apply today!