Operations Manager

Polo Valley; Galicia; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A premier lifestyle club in Spain is looking for an Operations Manager to ensure smooth daily operations across departments, implement effective processes, and manage a dynamic team. The ideal candidate should have 3–7 years of experience in hospitality or high-end environments, possess strong leadership skills, and be fluent in both English and Spanish. This role offers career growth potential and the chance to work in a unique lifestyle environment.

Servicios

Competitive salary

Career growth potential

Dynamic team environment

Formación

• 3–7 years of experience in hospitality operations or high-end resort environments.
• Strong leadership and people management skills.
• Excellent organizational skills and a structured approach.

Responsabilidades

• Oversee the daily operations of all departments.
• Implement Standard Operating Procedures across key areas.
• Manage recruitment and staff development.
• Ensure client-facing details meet company standards.

Conocimientos

Leadership

Organizational skills

Fluency in English

Fluency in Spanish

Problem-solving

Descripción del empleo

About The Role As Operations Manager at Polo Valley, you will be responsible for the end-to-end daily operation of the club: making sure every department runs smoothly, internal processes are respected, and every client experience reflects the standards of a high-end, owner-led project.

This is a hands-on leadership role for someone proactive, structured, and calm under pressure, a person who loves systems, people, and excellence in equal measure.

You will work closely with the CEO to implement processes, manage teams, and continuously raise the standard across the business: from hospitality and horse operations to events, HR and grounds.

Key Responsibilities

Operational Leadership

• Oversee the smooth day‑to‑day running of all departments (hospitality, stables, grounds, events, etc.)
• Ensure clear coordination between teams and consistent communication across departments
• Anticipate issues and prevent last‑minute crises through planning and discipline
• Lead weekly operations meetings, set priorities, and ensure follow‑through on action points

Process & Systems Implementation

• Create, implement and maintain Standard Operating Procedures (SOPs) across all key areas
• Train team members on protocols and ensure they are understood, followed, and regularly updated
• Detect inefficiencies and introduce practical, scalable systems that improve consistency and quality

HR Management

• Oversee team structure, scheduling, and staffing needs for all operational departments
• Manage recruitment, onboarding, performance reviews, staff development and, where necessary, dismissals, in coordination with the HR & Admin Assistant
• Handle conflict resolution, disciplinary procedures, and uphold internal policy standards
• Foster a high‑performance, values‑driven culture based on respect, responsibility and teamwork

Client Experience & Service Delivery

• Ensure all client‑facing details (facilities, service, timing, communication) meet Polo Valley's standards
• Work closely with front‑of‑house and hospitality teams to maintain a seamless guest journey across all touchpoints
• Support and oversee the operational delivery of polo programmes, events, tournaments, VIP visits and private experiences

Reporting & Accountability

• Provide weekly operational reports and updates to the Managing Director/CEOTrack team performance and task execution across departments
• Work with Admin & Finance to manage inventory, costs and operational budgets, ensuring efficient use of resources

Ideal Candidate Profile

• 3–7 years of experience in hospitality operations, property/lifestyle management, or high‑end resort/club environments
• Strong leadership and people management skills; comfortable handling HR responsibilities
• Excellent organisational skills and a highly structured, systems‑driven approach
• Comfortable balancing strategic oversight with hands‑on problem solving
• Clear communicator with fluency in English & Spanish
• Calm under pressure, solutions‑focused, and committed to high standards

What We Offer

• A competitive salary tailored to experience and responsibility
• Opportunity to work in one of Europe's most unique lifestyle environments
• Close collaboration with leadership and exposure to business‑wide strategy
• Clear career growth potential as the business expands
• A dynamic, ambitious, and values‑led team

To Apply

Please send your CV and a short cover email to ****** with the subject line: Operations Manager Application - Polo Valley