Operations Analyst, Global Service Center

PaySpace Global Ltd; Madrid; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading global hiring platform is seeking an Operations Analyst for its Global Service Center. The role involves managing operational workflows, supporting mid-sized clients during onboarding, and collaborating with internal teams to enhance customer experience. Candidates should be fluent in English and have at least one year of experience in customer support. Enjoy competitive pay and flexible remote work options in a diverse work environment.

Servicios

Competitive pay

Stock grants

Flexible remote work options

Scalable benefits

Formación

• Minimum C1 level in English is required.
• At least 1 year of experience in Customer Onboarding or Support.
• High attention to detail for onboarding tasks.

Responsabilidades

• Manage and optimize operational workflows.
• Train customers on the Deel platform.
• Partner with internal teams to enhance customer experience.

Conocimientos

Fluent English

Customer support

Problem-solving

Organizational skills

Descripción del empleo

Who we are is what we do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing SaaS company in history, Deel is transforming how global talent connects with world-class companies—breaking down borders that have traditionally limited hiring and career opportunities. We're building the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction, including CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and consistent recognition on Y Combinator’s top companies list, with an average rating of 4.83 from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges impacting millions of people's working lives. With a valuation of $12 billion and over $1 billion in ARR, you'll drive meaningful impact while building expertise in transforming global work.

Summary

As an Operations Analyst, Global Service Center, you will manage and optimize operational workflows, ensuring accuracy and compliance. You will analyze data, identify improvement areas, and implement solutions that drive operational excellence. Your work will support Deel’s mission to simplify global hiring and payments, facilitating easier management of talent worldwide.

Responsibilities

• Help mid-sized customers onboard quickly to the Deel platform, serving as their primary contact during setup.
• Become an expert user of the Deel platform to train customers and support features and functionality.
• Solve customer problems and execute operations during onboarding.
• Partner with internal teams—Sales, Support, Operations, Product, Engineering—to ensure the best customer experience.
• Suggest process improvements and automation ideas for onboarding workflows.

Qualifications

• Fluent English (minimum C1).
• At least 1 year experience in Customer Onboarding or Support.
• Passion for supporting customers, solving problems, and executing operations.
• High attention to detail and organizational skills for onboarding.
• Willingness to work different shifts, including weekends or nights.
• Ability to communicate confidently at all levels internally and externally.
• Bonus: experience with international clients and teams, remote work, high-growth startups, Fintech or HR tech experience.

Total Rewards

We offer fair, competitive pay, scalable benefits, stock grants, flexible remote work options, and a diverse, inclusive workplace. We are committed to equal opportunity and provide accommodations upon request during the recruitment process.

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