ODEON Tours DMC Spain - Reservation Assistant Specialist

ODEON Tours; Santa Cruz de Tenerife; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Reservation Assistant Specialist to enhance their customer service team. This exciting role requires a motivated individual with at least four years of experience in travel agency or hotel reservations. You will manage reservations, handle incidents, and ensure customer satisfaction while working in a dynamic environment. The ideal candidate will possess strong communication skills, be result-oriented, and thrive under pressure. Join a company that values teamwork and organization, and make a significant impact in the travel arrangements sector.

Formación

• 4+ years of experience in travel agency or hotel reservations.
• Strong communication and multi-tasking abilities.

Responsabilidades

• Manage reservations, stop sales, and allotment control.
• Handle incidents and complaints effectively.

Conocimientos

Travel agency experience

Reservation processes

Incident management

MS Office

English proficiency

Communication skills

Multi-tasking

Time management

Team player

Organizational skills

Descripción del empleo

Get AI-powered advice on this job and more exclusive features.

ODEON Tours Destination Services and Destinations Management provides services to tour operators from Belarus and other CIS countries, Czech Republic, Estonia, Balkan countries, Germany, Georgia, Latvia, Lithuania, Poland, Romania, Switzerland, Türkiye and Ukraine with its own destination services companies in Türkiye, Egypt, Thailand, UAE, Spain, Greece and Vietnam.

We are looking for a “Reservation Assistant Specialist” with the following qualifications:

• At least 4 years of working experience in travel agency or hotel reservation processes.
• Manage stop sales, reservations, and allotment control.
• Manage incidents and complaints.
• Good knowledge of MS Office.
• Good level of English.
• Located in Tenerife.
• Good communication skills, able to explain complex situations in a simple way.
• Ability to manage multiple tasks and strong daily follow-up skills.
• Ability to work under time pressure and with strict deadlines.
• Result-oriented, good team player, well-disciplined, and well-organized.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service and Other

Industries

Travel Arrangements