Medical Information and Adverse Event Intake Specialist with German and English language

IQVIA; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading global healthcare solutions provider is seeking a Lifecycle Safety Operational Specialist in Madrid. Use your expertise in Life Sciences and languages to ensure safety data is processed accurately. Required: C1 English and German proficiency, strong organizational skills. Join a collaborative team committed to delivering superior service in a fast-growing field.

Formación

• Very good verbal and written skills in English (min. C1) and German (C1 level).
• Willingness to learn new skills across Lifecycle Safety service lines.
• Ability to maintain high-quality standards.

Responsabilidades

• Receive, triage, review, and process Lifecycle safety operational data.
• Document calls or emails reporting safety data.
• Train and mentor less experienced team members.
• Liaise with Project Manager to identify issues.
• Participate in process service training.

Conocimientos

Attention to detail

Organizational skills

Time management

Communication skills

Ability to multitask

Educación

Education in Life Science or Healthcare

Descripción del empleo

Overview

Use your scientific and foreign language expertise to join the world’s leading comprehensive pharmaceutical safety services organization at on a fast-growing team performing medical information call center services. Apply your knowledge and expertise, including complex decision making, to review, assess and process safety and product quality information. Be a part of a global team to help ensure the safety profiles of products marketed around the world with development opportunities to ultimately provide oversight on projects and teams.

Responsibilities

• Receive, triage, review and process Lifecycle safety operational data. Perform data entry for tracking and Lifecycle safety databases, coding relevant medical terminology, writing descriptive narratives, generating queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, coordinating translations.
• Receive and document incoming telephone calls or emails from investigative sites or other sources reporting safety data.
• Build a positive, collaborative team environment with Lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members and operations staff.
• Establish and maintain effective team project service operations communications.
• Liaise with Project Manager by proactively identifying issues and proposing solutions.
• Participate in training across Lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives.

Required knowledge, skills and abilities

• Willingness and aptitude to learn new skills across our Lifecycle Safety service lines.
• Excellent attention to detail and accuracy maintaining consistently high-quality standards.
• Excellent organizational skills and time management skills.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.
• Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage competing priorities.

Minimum required education and experience

• Educated in Life Science or Healthcare related discipline
• Very good verbal and written skills in both English (min. C1) and German language (C1 level).

This role is not available for UK visa sponsorship

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.