L2 Technical Support Specialist - German speaker | Full Remote

Financecolombia; España; Híbrido; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

A leading IT services company in Spain is seeking a L2 Technical Support Specialist to join their team. You will provide technical support and manage customer issues in a Microsoft environment. Ideal candidates have 2+ years of experience in Level 2 Support, fluent German, and are willing to work remotely or hybrid. The position offers a competitive salary, a dynamic work environment, and opportunities for professional development.

Servicios

Competitive salary package

Yearly training budget

Free language classes

One additional week of vacation

Formación

• Experience working in a dynamic, growing environment.
• EU citizenship or Spanish work visa required.
• Willingness to work remotely or in a hybrid setup.

Responsabilidades

• Provide 2nd level support as the technical expert.
• Manage 2nd Level customer issues and problems.
• Maintain and monitor the Windows cloud infrastructure.

Conocimientos

2+ years of experience in Level 2 Support

Good working know-how of Microsoft 365

Fluent level of German

Good English skills

Educación

BA/MA in computer science or similar

University degree in business informatics

Herramientas

Microsoft Endpoint Manager (Intune)

Descripción del empleo

Do you have a passion for cloud client engineering in the Microsoft environment? Are you curious and do you enjoy inspiring customers with your passion for IT? Then we are looking for you!

In the role of L2 Technical Support Specialist you will take responsibility for connecting customer environments to Microsoft Cloud Services and design together with the team the workplace of the future.
At isolutions we are passionate about digital transformation and creating digital working environments that promote creativity, enable agile and intelligent collaboration, and create positive customer and employee experiences. Our vision is not only to help companies in digital transformation but also to offer our employees a modern workplace and great company culture.

Join an amazing team of strong-performing thinkers and skilled professionals, collaborating with colleagues based in Barcelona and Switzerland.

How your day will look like

• provide 2nd level support by acting as the technical expert in the support & operations team
• manage 2nd Level customer issues and problems (Windows 10/11 & Microsoft365)
• collaborate with our 1st Level Support, DevOps & project squad
• work with 3rd party providers for technical issues or problems
• maintain and monitor the Windows cloud infrastructure for our clients

Your profile

• 2+ years of experience in Level 2 Support in the Microsoft environment
• Good working know-how of Microsoft 365, Windows10/11 & Microsoft Endpoint Manager (Intune)
• A motivated, communicative, and reliable person who likes to take responsibility and feels comfortable in a lively, growing environment
• Fluent level of German and good English skills
• You have a BA/MA in computer science, electronics or similar education (Microsoft certifications)
• A university degree in business informatics, electronics or similar education (Microsoft Certifications)
• EU citizenship or Spanish work visa
• You're based in Spain, or planning to move here, and you're open to working remotely or in a hybrid setup from our Barcelona office

If your experience looks a little different from what we’ve identified and you think you can add value to our crew, we’d love to learn more about you.

What we offer

• Permanent contract. Possibility to work from 32 to 40 hours per week
• Competitive salary package, plus interesting fringe benefits
• Full remote work based in Spain, or a hybrid setup from our Barcelona office
• Compensation for monthly home office expenses and work set up extension
• Work and evolve with the latest technologies like Power Platform, Dynamics 365, Azure, etc. from the Microsoft ecosystem
• Structured career development plan based on your professional goals
• Yearly training budget, Microsoft Certifications, and bi-weekly “Tech Lunches“
• Choose your own hardware
• Free language classes
• One additional week of vacation for Corporate Social Responsibility
• Annual team event in Switzerland or Spain
• A dynamic environment and a unique team spirit!

Apply now for this unique Technical Support Specialist remote job in Spain!