Junior Customer Onboarding Specialist

Maze Impact SA.; Barcelona; Híbrido; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A pioneering Healthtech company in Barcelona is looking for a Junior Customer Onboarding Specialist to enhance the client onboarding experience. In this role, you will guide partners through their journey with our AI technology, ensuring they feel supported. Ideal candidates should have a university degree and 0-2 years of experience in customer success, along with strong communication skills. Join us to redefine clinical trial processes and make a real impact in the healthcare sector.

Servicios

Comprehensive private health coverage

Company-sponsored gym membership

Hybrid work model

Coffee, tea, beverages, and snacks

Company events

MacBook equipment

Formación

• Experience in Customer Success or a client-facing role (0–2 years).
• Outstanding academic record required.
• Fluent in English with exceptional interpersonal skills.

Responsabilidades

• Guide partners through their onboarding journey.
• Align with internal teams to prepare for client meetings.
• Serve as the primary contact for customer questions post-onboarding.
• Maintain records of customer feedback for product prioritization.
• Refine onboarding playbooks for efficiency.

Conocimientos

Customer Success

Account Management

Communication

Operational Excellence

Curiosity

Educación

University degree

Descripción del empleo

About the company

Biorce is a pioneering Healthtech company dedicated to revolutionizing drug development through the power of AI. We are passionate about accelerating medical advancements and improving patient outcomes.

Our team comprises seasoned clinical research professionals, data scientists, and AI experts, working collaboratively to bridge the gap between cutting‑edge technology and real‑world clinical needs.

With an unwavering commitment to revolutionize healthcare, we envision a world where all patients benefit from accelerated and cost‑effective access to treatments. Biorce is poised to redefine the landscape of healthcare, shaping a future where innovation and accessibility converge for the betterment of humanity.

About the role

As our Junior Customer Onboarding Specialist, you are the first impression of the Biorce experience. We are designing the future of clinical trials, and that begins with deeply understanding the humans behind the data.

You will be responsible for guiding our partners through their initial journey with our platform, ensuring they feel supported, empowered, and equipped to leverage our AI technology to its fullest potential.

What You’ll Do

• Support Product Leadership: Work closely with the Head of Product to manage customer communications, including scheduling onboarding calls and drafting meeting agendas.
• Internal Coordination: Act as the glue between departments. You will align with internal teams (Product, Marketing, Sales and Clinical) to ensure all training materials and technical documents are prepared and polished before client meetings.
• Post-Onboarding Support: Serve as the primary point of contact for customer questions following their initial setup, ensuring no query goes unanswered and every user feels supported.
• Documentation & Organization: Maintain clear records of customer feedback and requirements to help the product team prioritize new features.
• Streamline Processes: Help refine our onboarding playbooks to make the transition for new customers faster and more intuitive.

What We’re Looking For

We value potential, curiosity, and a drive for excellence. This is an ideal role for a high‑achiever looking to break into the TechBio or AI space.

• Experience: 0–2 years in Customer Success, Account Management, or a commercial/client‑facing role.
• Education: An outstanding academic record (University degree required).
• Communication: High‑level empathy and exceptional interpersonal skills. You must be fluent in English (both written and verbal).
• Operational Excellence: Demonstrated excellence in cross‑functional communication and commit­ment to high‑quality output.
• Mindset: You possess a curious, adaptable, and highly motivated mindset dedicated to learning how to build and scale world‑class products.

Why Join US?

• Your work will redefine how clinical trials are run and accelerate life‑saving treatments.
• AI, biotech, data science, we’re bringing disciplines together to make history.
• A dynamic work environment with an international team, where collaboration and diversity thrive.
• Work alongside top talent, united by a shared purpose and committed to making a real impact.
• Comprehensive private health coverage to ensure your physical and mental well‑being.
• Company‑sponsored gym membership to support your fitness goals.
• Hybrid work model offering flexibility to balance your professional and personal life.
• Coffee, tea, beverages, and snacks to keep you fueled throughout the day.
• Company events to celebrate achievements and enjoy time together.
• Get equipped with a MacBook to enhance your productivity and work experience.