Join Us as a German-Speaking Technical Support Advisor in Barcelona!

Cross Border Talents; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A global IT support firm in Barcelona is seeking a German-Speaking Technical Support Advisor. The role involves providing 1st-level IT support, troubleshooting issues, and collaborating with support teams. Candidates should have C2-level German and experience in IT support. The position offers a supportive team environment, competitive remuneration, and opportunities for career development.

Servicios

Competitive Remuneration

Full Training Program

Career Development

Supportive Team Environment

Prime Location

Flexible Work Schedule

Formación

• 1+ years in IT support (1st or 2nd level) ideally in a large organization.
• Solid understanding of troubleshooting both hardware and software.

Responsabilidades

• Provide 1st-level IT support to client employees.
• Perform root cause analysis and troubleshoot issues.
• Track and categorize IT tickets in the ITSM system.

Conocimientos

C2-level German

Advanced English proficiency

Analytical approach

Attention to detail

High sense of responsibility

Herramientas

Windows 10

Office 365

MS Teams

ServiceNow

ITSM ticket systems

Descripción del empleo

Overview

Join Us as a German-Speaking Technical Support Advisor in Barcelona!

Are you passionate about IT support and fluent in German? We are seeking a Technical Support Advisor to deliver top-notch assistance to employees via phone, email, chat, and our self-service portal. You will play a key role in troubleshooting IT issues, supporting system operations, and collaborating with 2nd-level support teams to resolve complex technical matters.

Responsibilities

• Provide 1st-level IT support to client employees, addressing issues through various channels and ensuring timely resolution
• Perform root cause analysis and troubleshoot issues using phone or remote access tools
• Track and categorize IT tickets, prioritize requests, and provide updates using the ITSM system
• Deliver high first-resolution rates by leveraging knowledge databases and collaborating with the clients extended support teams

Qualifications

• Languages: C2-level German and advanced English proficiency
• Experience: 1+ years in IT support (1st or 2nd level), ideally in a large organization
• Technical Skills: Solid understanding of Windows 10, Office 365, and MS Teams, with troubleshooting experience for both hardware and software
• Soft Skills: Strong analytical approach, attention to detail, and a high sense of responsibility
• Tools: Familiarity with ITSM ticket systems (ServiceNow experience is a plus)
• Additional: ITIL V4 knowledge is a plus; motivated to grow technical and interpersonal skills

What's in It for You?

• Competitive Remuneration: Based on experience and performance
• Full Training Program: Comprehensive onboarding to get you fully equipped for the role
• Career Development: Access to career programs, specialized courses, and even language classes
• Supportive Team Environment: Join a dynamic and friendly team with a focus on growth
• Prime Location: Modern office in the heart of Barcelona
• Flexible Work Schedule: Monday-Sunday, 09:00 AM - 06:00 PM (39-hour week)

Ready to take your IT career to new heights? Apply today and be a part of our global team!