Join Our Greece Team: Customer Support Agent role for English Speakers

Cross Border Talents; Madrid; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global leader in telecommunications seeks a Customer Service Representative to join their team. The role requires fluency in English and a customer-focused mindset. There is a strong emphasis on communication skills and problem-solving abilities. Relocation support is provided to Greece, along with competitive salary, health insurance, and a vibrant work environment.

Servicios

Private health insurance

Paid training

Clear career progression paths

Remote work option available

Vibrant, multicultural work environment

Formación

• Willingness to relocate to Greece (relocation support provided).
• For some projects: Technical knowledge or B2B cloud experience.
• For specific roles: Minimum age of 21.

Responsabilidades

• Act as the first point of contact for customers.
• Handle queries via phone, email, or chat.
• Resolve issues related to products, orders, accounts, or technical concerns.
• Adapt quickly to new tools and processes.
• Work collaboratively with team leaders and quality teams to improve customer satisfaction.
• Contribute to a positive and inclusive team environment.

Conocimientos

Fluency in English (B2 level or higher)

Strong communication and interpersonal skills

Customer-focused mindset

Good problem-solving abilities

Descripción del empleo

IMPORTANT: Only apply if you meet one of the following conditions:

• You hold EU citizenship

• You possess a Full-purpose or Specific-purpose Work Permit Card for Greece

• You have a Certificate of Protection (refugee status)

Location: Athens, Thessaloniki, or Chania, Greece (On-site or Remote - Relocation included)
Language Requirements: Advanced English (C1+)
Contract Type: Full-time
Relocation Support: Flight ticket, 2-week hotel accommodation, airport pickup, and real estate assistance

Ready to start a new chapter in both your career and personal life? This is your chance to join a global leader in telecommunications while enjoying the incredible lifestyle Greece offers.

Why Greece? Why This Role?

Picture yourself finishing your workday with a sunset over the Aegean Sea, exploring ancient ruins on weekends, or enjoying world-famous Greek cuisine after hours. With more than 3,000 islands, a mild climate, and a lower cost of living, Greece offers the perfect balance of professional development and personal wellbeing.

You will join an international team, working on impactful customer service projects for well-known global brands.

As a Customer Service Representative, you will:

• Act as the first point of contact for customers

• Handle queries via phone, email, or chat

• Resolve issues related to products, orders, accounts, or technical concerns

• Adapt quickly to new tools and processes

• Work collaboratively with team leaders and quality teams to improve customer satisfaction

• Contribute to a positive and inclusive team environment

What We're Looking For:

• Fluency in English (B2 level or higher)

• Strong communication and interpersonal skills

• Customer-focused mindset with good problem-solving abilities

• Willingness to relocate to Greece (relocation support provided)

• For some projects: Technical knowledge or B2B cloud experience

• For specific roles: Minimum age of 21

What’s Offered:

• Full-time employment with competitive salary

• Private health insurance

• Paid training and continuous learning opportunities

• Clear career progression paths

• Remote work option available for certain roles

• Vibrant, multicultural work environment

Please note: Details about the client, project, and exact compensation will be shared during the recruitment process.