Job in Portugal : Customer Support with Catalan and English languages

HRM Institute for RealRec; España; A distancia; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading outsourcing company is seeking a remote Customer Support Representative fluent in Catalan and English. The role involves providing exceptional B2B customer support and ensuring effective communication with clients. The position offers a standard salary of €870 gross per month, performance bonuses, and various allowances. Candidates must have EU citizenship or full working rights in Portugal.

Servicios

Performance bonus

Meal allowance

Transport allowance

Health insurance

Formación

• Fluency in Catalan is a must.
• Fluent English is required.
• At least 1 year of experience in Customer Service.

Responsabilidades

• Provide B2B customer support for business clients.
• Engage with clients to resolve concerns effectively.
• Deliver personalized service through various communication channels.

Conocimientos

Fluency in Catalan (C2)

Fluent in English (C1)

Clear communication

Customer service orientation

Descripción del empleo

Overview

We are recruiting on behalf of our client - a world's leading outsourcing company that provides services related to customer / technical support and content moderation. It operates in many European markets, including Portugal.

Location

Work in Lisbon, Portugal

What you will do

• Provide exceptional B2B customer support by assisting business clients with inquiries, troubleshooting issues, and delivering tailored solutions to optimize their use of our client’s services.
• Engage with clients to ensure timely and effective resolution of concerns, maintaining a high standard of professionalism and support excellence.
• Deliver excellent personalized service and assist sellers through communication channels which may include Phone, Email, and/ or Chat in a variety of areas.

Project

You will be providing services for a leading payment solutions provider with the largest business technology platform serving all kinds of businesses. The operating system enables business owners to sell anywhere, work efficiently, manage inventory, communicate with customers, book appointments, order online, and more.

What you need

• Fluency in Catalan (must be at least C2).
• Fluent in English (at least C1).
• Ability to communicate clearly and effectively.
• At least 1 year of experience in Customer Service with a strong orientation to customer service.

What you will gain

• Standard salary of 870 € (gross) x 14 months.
• Performance bonus (gross): 80€ x 11.
• Meal allowance: 7,23€ per workday (paid in meal card).
• Transport allowance: 20€ per month.
• Health insurance: from day 1 upon monthly payment – free after 6 months of contract.

Relocation for candidates

• Reimbursement of airfare on the 6th month of contract up to 400€ in economy class.
• Apartment room with rent of 280€ for 12 months (discounted directly from payslip).

Notes

EU citizenship or full working rights in Portugal are required.

Schedule & location

Work schedule: Monday to Sunday – 24/7 (rotative shifts including night shifts). Days off: 2 rotative days. Work location: Remote.

Job details

• Job Type: Full-time.
• Pay: 870.00€ - 1,260.00€ per month.

Application questions

• Do you want to relocate to Portugal?
• When can you start working?
• Do you have full working rights to work in Portugal?
• Please, provide your private e-mail address.

Language requirements

• Catalan (Required).
• English (Required).

Work Location

Remote