IT Support Technician Trainee

UPL Corp | Agri Solutions; Madrid; Presencial; EUR 30.000 - 50.000; A tiempo parcial

Descripción de la vacante

A leading agriculture solutions provider in Madrid is seeking an IT Support Intern responsible for providing IT assistance, managing hardware, and documenting processes. The role requires strong skills in Active Directory, Microsoft 365, and the ability to work independently. Candidates should be proactive, detail-oriented, and possess excellent communication skills. An internship agreement with the university is preferred, with opportunities for full-time or part-time involvement lasting between 6 to 12 months.

Formación

• Proficient in managing IT support and infrastructure.
• Ability to analyze support trends and propose improvements.
• Proactive and detail-oriented approach towards IT operations.

Responsabilidades

• Provide IT support to end-users via ticketing.
• Manage and maintain hardware inventory.
• Document IT processes and ensure compliance.

Conocimientos

General infrastructure knowledge: Active Directory, DNS, DHCP

Proficiency in Microsoft 365 suite

Strong IT and technology skills

Technical English proficiency

Problem-solving skills

Excellent interpersonal skills

Herramientas

Microsoft Autopilot

Intune

SharePoint

OneDrive

Descripción del empleo

UPL Limited is a global provider of sustainable agriculture products and solutions, with annual revenue exceeding $6bn. We are a purpose‑led company focused on accelerating progress for the food system through OpenAg®. UPL is building a network that is reimagining sustainability and redefining the way the industry works – open to fresh ideas, innovation, and new answers as we strive towards our mission to make every single food product more sustainable. As one of the largest agriculture solutions companies worldwide, our robust portfolio consists of biological and traditional crop protection solutions with more than 14,000 registrations. We are present in more than 130 countries and represented by more than 10,000 colleagues globally.

Responsibilities

• Provide IT support to end‑users via ticketing system.
• Manage and maintain hardware inventory, ensuring accurate stock levels.
• Implement and document IT processes, ensuring compliance and clarity.
• Act as the primary IT contact for internal teams and users.
• Perform administrative tasks related to IT operations and procurement.
• Deploy and configure devices using Microsoft Autopilot and Intune.
• Contribute to continuous improvement by analyzing support trends and proposing optimizations.
• Ensure clear communication of IT policies and procedures to users.

Qualifications and Skills

• General infrastructure knowledge: Active Directory, DNS, DHCP.
• Proficiency in Microsoft 365 suite for administrative tasks and process documentation.
• Ability to identify and implement continuous improvement processes.
• Experience with SharePoint & OneDrive is a plus.
• Familiarity with Microsoft Autopilot and Intune for device provisioning is a plus.
• Strong IT and technology skills.
• Proficiency in technical English is a must.
• Proactive, solution‑oriented, detail‑oriented, and conscientious.
• Autonomous with strong problem‑solving skills.
• Curious and eager to learn.
• Excellent interpersonal and communication skills.
• Possibility of signing an internship agreement from the university.
• Possess a valid visa throughout the entire internship period if applicable.
• Availability for a full‑time / part‑time internship from 6 to 12 months.

Equal Opportunity Employer Statement

UPL is an equal opportunity employer, and all qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.