IT Support Technician (L1

Axiom Technologies; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A global IT services provider in Madrid is seeking an IT Support Technician (Level 1–2) to assist with hardware, software, and network issues. The ideal candidate should hold a degree in Computer Science and possess 2–5 years of IT support experience. Strong proficiency in Windows and Microsoft 365 is essential, along with excellent communication skills in both Spanish and English. This role involves providing first-level support and facilitating user onboarding and offboarding, ensuring efficient IT operations throughout the organization.

Formación

• 2–5 years in IT support, helpdesk, or technical support roles.
• Fluent in Spanish and proficient in English.

Responsabilidades

• Serve as the first point of contact for technical support.
• Triage, diagnose, and resolve support tickets.
• Set up, configure, and maintain desktops, laptops, and mobile devices.
• Manage and support Microsoft 365 applications.
• Prepare devices and access permissions for new hires.
• Apply system patches and updates.

Conocimientos

Windows 10 / 11

macOS

iOS

Android

Microsoft 365 Suite

Active Directory

LAN

VPN

Problem-solving

Communication

Educación

Bachelor’s degree in Computer Science or related field

Technical diplomas or relevant certifications

Herramientas

ServiceNow

ManageEngine

Jira

Descripción del empleo

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

Job Overview

We are seeking a skilled IT Support Technician (Level 1–2) to join our team in Madrid. In this role, you will serve as the first point of contact for technical support, assisting with a wide range of hardware, software, network, and user access issues. You’ll be instrumental in ensuring the smooth day-to-day operation of our IT systems and supporting end users across the organization.

Key Responsibilities

Tier‑1 & Tier‑2 Incident Management

• Triage, diagnose, and resolve or elevate support tickets using helpdesk tools.
• Perform basic troubleshooting such as password resets, user account issues, software reinstallations, hardware diagnostics, and network connectivity checks.

Hardware & Software Support

• Set up, configure, and maintain desktops, laptops (Windows / macOS), mobile devices (iOS / Android), and peripherals (e.g., printers, AV equipment).
• Troubleshoot hardware and software issues to minimize downtime.

Application & Workspace Administration

• Manage and support Microsoft 365 applications (Teams, Outlook, OneDrive, SharePoint).
• Administer Active Directory tasks (user creation, group‑policy management).
• Handle system imaging and maintain an accurate IT asset inventory.

User Onboarding & Offboarding

• Prepare devices and access permissions for new hires.
• Decommission or re‑assign equipment for departing employees.
• Maintain documentation for all onboarding / offboarding processes.

Security & Maintenance

• Apply system patches and updates.
• Maintain detailed documentation on system configurations, procedures, and support workflows.

Specialized Support

• Provide tailored support to VIP users.
• Set up and maintain AV equipment and meeting‑room technology.
• Assist with mobile device management and specialized tech requests.

Qualifications & Skills

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Technical diplomas or relevant certifications are also acceptable.

Experience

• 2–5 years in IT support, helpdesk, or technical support roles.

Technical Proficiency

• Operating Systems : Windows 10 / 11, macOS, iOS, Android.
• Applications : Microsoft 365 Suite, Active Directory, ticketing / helpdesk platforms.
• Networking : Basic understanding of LAN, VPN, DHCP, DNS, and TCP / IP protocols.
• Tools : Familiarity with ServiceNow, ManageEngine, Jira, remote desktop tools.

Certifications (Preferred but not required)

• ITIL Foundation
• CompTIA A+
• Microsoft Certifications (e.g., MCSA)
• Apple ACMT
• Cisco CCST or CCNA

Soft Skills

• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities and a proactive attitude.
• Ability to work independently and collaboratively under pressure.

Languages

• Fluent in Spanish and proficient in English (both written and spoken).
• Additional languages are a plus.

Availability

• Willingness to work outside of standard business hours if required.
• Open to participating in on‑call rotations as needed.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @