It Support Engineer (Level 1)

Premier Group; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading company is seeking a bilingual IT Support Engineer (Deskside Support – Level 1) to provide on-site technical support in a dynamic corporate environment. This role offers an excellent opportunity for a motivated IT professional with a strong customer service mindset to thrive in a challenging position.

Formación

• Proven experience in a Deskside Support / IT Support Level 1 role.
• Fluent Spanish and proficient English (minimum B2 level).
• Excellent communication and interpersonal skills.

Responsabilidades

• Deliver Level 1 desk-side support and resolve technical issues efficiently.
• Troubleshoot hardware and software problems on desktops, laptops, and mobile devices.
• Provide professional and timely customer support in person and via ticketing systems.

Conocimientos

Customer service

Troubleshooting

Communication

Descripción del empleo

Languages Required : Spanish & English (Minimum B2 level)

We are currently seeking an IT Support Engineer (Deskside Support – Level 1) to join our team in Ogrove, Spain on a 12-month contract . This is an excellent opportunity for a motivated, bilingual IT professional with a strong customer service mindset to provide on-site technical support in a dynamic corporate environment.

Key Responsibilities

• Deliver Level 1 desk-side support and resolve technical issues efficiently
• Troubleshoot hardware and software problems on desktops, laptops, and mobile devices
• Provide professional and timely customer support in person and via ticketing systems
• Perform IT setup, device deployment, and general maintenance
• Ensure a positive user experience through clear communication and follow-up

Requirements

• Proven experience in a Deskside Support / IT Support Level 1 role
• Fluent Spanish and proficient English (minimum B2 level)
• Excellent communication and interpersonal skills
• Ability to work onsite in a professional office environment
• Must have a valid work permit allowing full-time employment in Spain
• Local candidates preferred

To apply, please contact :