IT Support Engineer, IT Services

AERZEN Ibérica S.A.U.; Getafe; Híbrido; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading technology firm seeks a Helpdesk Engineer in Getafe, Madrid. You will provide first-line support for the Microsoft Business Central ERP platform and assist in IT operations for EMEA-West. Responsibilities include training staff and maintaining data integrity across IT systems. The ideal candidate should possess a certification in MS Dynamics Business Central, training experience, and have strong English language skills. This role offers a hybrid working model with travel across the EU West region.

Formación

• Certification in MS Dynamics Business Central or proven experience in a related field.
• Experience with ERP and data management.
• Good command of the English language, both written and spoken.

Responsabilidades

• Support the IT team in maintaining various IT Systems.
• Act as senior helpdesk support for Microsoft Business Central.
• Deliver training on integrated applications.

Conocimientos

MS Dynamics Business Central Certification

ERP knowledge (Navision Business Central)

Training delivery experience

Analytical skills

Data management

English proficiency

Educación

Certification in MS Dynamics Business Central

Descripción del empleo

Overview

Helpdesk Engineer IT Centre – EMEA West. Based from Getafe, Madrid with some home working. Supporting IT EMEA West helpdesk in first line enquiries for day-to-day Business Central operations for the EMEA-West entities and ensures that the system runs optimally by communicating and resolving technical issues directly and/or with the Sales & Service Team in Aerzen, Germany.

Serves as an advanced resource for Information Technology applications and procedures, in particular ERP – Business Central and other applications such as Document Management Systems (DMS), Customer Relationship Management (CRM), etc. that the Parent Company may deploy as a part of its Global Information Technology Strategy. Ensuring all SLA (Service Level Agreement) obligations are met in delivery of above services.

Responsibilities

• To support the IT team in maintaining and deploying various IT Systems and use of Internal Support Desk first line activity.
• To act as senior helpdesk support for the Microsoft Business Central ERP platform in resolution of queries and fixes.
• Deliver training to internal staff on use of integrated applications where required for helpdesk management and in line with digitalization programmes.
• To support the development of tools related to the development systems against process through systems and business analysis work.
• To maintain accurate and timely data entry on various information systems.
• To cleanse and transfer data between different data applications while maintaining data integrity and security as outlined in the data protection policy.
• To support the updating of, and producing regular data analysis and reports.
• To monitor the ICT help desk and allocate requests related to data systems in a timely manner. Take ownership of maintaining accurate data systems and liaise with the respective teams on fault resolution.
• All work to be completed by agreed Aerzen IT standards and good data management practice.
• Further and continuous training and development will take place in Germany amongst other places as required and agreed.

Qualifications

• Education: Ideally a Certification in MS Dynamics Business Central. (A proven track record in a related industry may be a suitable alternative to a formal qualification).
• Experience: Experience in training delivery with working experience of process and systems data management. A high level working knowledge of ERP (Navision Business Central) is required. Experience on general helpdesk is beneficial.
• Language skills: Good command of the English language, both written and spoken. All work will be completed solely in English. Understanding of German/Other European language is useful but not essential.
• Mathematical skills: Good understanding of data and database programmes.
• Reasoning ability: The ability to apply analytical skills and data flows sets for training delivery and systems implementation.
• Health and Safety: An understanding of safe working practices for office environments with good understanding of Security and IT safety protocols.
• General: Ideally, the candidate should have the ability to deal with all types and levels of customers across the organisation and accommodate regional requirements.

Location

Based primarily as a hybrid remote/Getafe Office with travel to offices across the EU West region, Germany, and other Aerzen locations as required.