IT Support Engineer

JR Spain; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Una empresa líder en soluciones de entretenimiento online busca un especialista en soporte IT en su sede de Madrid. El candidato ideal será responsable de ofrecer asistencia técnica a usuarios internos, resolver problemas de hardware y software, y manejar la gestión de cuentas y gestión de activos IT. Se requiere experiencia en el soporte de dispositivos, atención al cliente y dominio del inglés y español.

Formación

• Experiencia de al menos 2 años en soporte a usuarios.
• Nivel fluido de español e inglés.
• Certificaciones en administración/sop soporte IT son preferidas.

Responsabilidades

• Proporcionar soporte técnico de primer/segundo nivel a usuarios internos.
• Instalar, configurar y solucionar problemas de dispositivos IT.
• Gestión de cuentas de usuario y mantenimiento de inventario IT.

Conocimientos

Soporte IT

Atención al cliente

Conocimiento de procedimientos IT

Educación

Educación secundaria o superior

Descripción del empleo

Social network you want to login/join with:

Company DescriptionEvolution is a world-leading Business-2-Business provider in product innovation and software development for online casinos. Thousands of people around the world enjoy our services every day. We are now looking for more ambitious talent to join us as we break new ground in one of the world’s most fast-moving industries.With 14000+ employees across more than 30 locations, the company develops, produces, markets, and licenses fully integrated Live Casino and Slots solutions to gaming operators globally. Evolution operates broadcasting studios in Latvia, Malta, Georgia, Canada, and the U.S. and is rapidly expanding to other locations around the world. Since 2015, Evolution is listed on Nasdaq Nordic.In line with our key corporate value ALIVE, we are entrepreneurs who innovate for a living and always look for the next opportunity. We aim to always be at the forefront. Our reliability comes from our commitment to DO RIGHT by acting with integrity in everything that we do and always striving for top-quality in our delivery. We believe that our advantage is that we WORK TOGETHER, and we celebrate our diverse backgrounds as critical to our business success.Our operations in Madrid our broadcasting studio from which we air 24/7/365 in 6 languages to operators globally and we offer a fast-moving, multi-cultural, and dynamic work environment in a sunny setting.Are you our next Madrid EVOlutioneer?**Job Description**:- First/Second line IT support for company internal users and contractors.- Installing, configuring, and troubleshooting user laptops, workstations, printers, mobile devices, and other office IT equipment- Configuring, administering, and updating Windows, MAC, and Linux operating systems on user devices.- Managing user device environment using user device management tools.- Creating and managing user accounts in OKTA, AD, Azure AD, o365, and other systems.- Physical network-related tasks (patching, device installation, ports assignment).- Server and network equipment installation and maintenance, cable patching in data centers and server rooms.- Keeping an inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, and performing decommissioning.- Working closely with the facility and security teams to resolve security issues.- Constant development and improvements of local IT infrastructure.- Installation and configuration as per solution designs and architecture and following system change requests for office and DC IT infrastructure and computer hardware.- Accounts management.- Providing IT assets management according to internal procedures.- Providing service/system operations and regular/ad-hoc maintenance to ensure fulfillment of service availability and security requirements.- Providing accurate service/system metrics data and reporting on service/system availability, capacity, and security.- Timely issues resolution, escalation to third-party suppliers, and problem analysis and resolution.- Provisioning system updates and deployments according to respective internal procedures.- User request fulfillment according to established SLAs.**Qualifications**:- Secondary (higher, special, etc.) education.- Fluent level of both Spanish and English- At least 2 years’ experience in supporting user IT devices hardware and software.- Customer Service Experience.- Fundamental knowledge of IT procedures and security principles.- Certifications in IT systems administration/support preferred.- Enterprise employment experience preferred.Additional Information**About Us**Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 17,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).