IT Support Engineer

ABAS Ibérica; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Join a leading international organization as an IT Support Engineer. This role offers you the chance to work on diverse technical support tasks while benefiting from a stable position, attractive remuneration, and opportunities for personal and professional development. Ideal candidates will possess strong IT skills and a customer-oriented mindset.

Servicios

Stable position in an established organization

Attractive remuneration package

Access to training programs

Challenging projects for professional development

Formación

• Minimum 3 years of experience in a similar IT support role.
• Strong expertise in computer systems and in-depth knowledge of Windows technologies.
• Proficient in providing user training and support.

Responsabilidades

• Provide IT support to users on-site and remotely for all technical issues.
• Conduct user training on applications, systems, and services.
• Ensure data confidentiality and maintain system security standards.

Conocimientos

Problem-Solving

Customer Orientation

Analytical Skills

Proactive Mindset

Descripción del empleo

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Join our international team and take your career to the next level! We are currently looking for an Experienced IT Engineer who is passionate about technology and eager to grow in a dynamic, global environment.

As Part Of Our Team, You Will Benefit From :

• A stable position within a well-established international organization
• An attractive remuneration package
• Opportunities to work with the latest technologies
• Challenging and rewarding projects that support your personal and professional development
• Access to internal and external training programs tailored to your growth

Department IT Employment Type Permanent Location Spain, Madrid Workplace type Hybrid

Responsibilities

• Provide IT support to users both on-site and remotely for all technical issues
• Conduct user training on current and newly implemented applications, systems, and services
• Ensure data confidentiality and maintain system security standards
• Test and evaluate new hardware, software, services, and systems
• Support the rollout of new applications and services across the Forterro Group
• Administer Windows-based environments
• Install and configure computer hardware, operating systems, and applications
• Monitor and maintain computer systems, including servers and workstations
• Diagnose and resolve hardware and software issues
• Replace and upgrade computer components as needed
• Administer Azure and on-premises Active Directory
• Manage cloud-based applications (e.g., Office 365, ticketing systems, Atlassian tools)
• Perform network and systems monitoring
• Create and maintain procedural documentation and generate relevant reports
• Propose system improvements and innovative solutions
• Support business operations, including budget proposals, cost allocation, control, and reporting

Skills, Knowledge & Expertise

• Minimum 3 years of experience in a similar role, managing large international IT systems and providing user support
• Strong expertise in computer systems, including software, hardware, devices, and emerging technologies
• In-depth knowledge of Windows system technologies
• Eagerness to learn, with a commitment to mastering selected solutions and technologies
• Proactive mindset, with a focus on task ownership, proposing innovative solutions, and improving existing systems
• Genuine curiosity and enthusiasm for exploring new IT systems and infrastructure solutions
• Familiarity with Cloud technologies (considered an advantage)
• Customer-oriented approach, with a strong focus on internal client satisfaction
• Fluent in English, both written and spoken
• Strong analytical skills, with the ability to assess complex problems and deliver effective solutions

About Forterro

Founded in 2012, Forterro has grown to become a category leader in industrial software – with strongholds in Europe’s top production economies, as well as regional service hubs and development centres around the world. From more than 40 office locations, our 2,500+ employees provide and support software for more than 13,000 industrial businesses. Our products are deeply rooted in the demands of their local geography. And each is designed to strengthen and accelerate our customers’ ability to operate efficiently and compete effectively.

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Our Hiring Process

Stage 4 : Offer

Stage 5 : Hired

Stage 1 : Applied

Stage 3 : Functional interview

Stage 5 : Hired

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