IT support engineer

Ravago; Cataluña; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Una empresa global y comprometida con la innovación busca un Ingeniero de Soporte IT. En esta emocionante posición, serás responsable de brindar soporte técnico a los usuarios, gestionando incidentes y solicitudes mientras mantienes la infraestructura IT. Te unirás a un equipo dinámico en un entorno estable y flexible, donde tu contribución mejorará la calidad de vida de las personas. Con un enfoque en la satisfacción del cliente y un compromiso con la profesionalidad, esta es una oportunidad perfecta para aquellos que desean crecer en el campo de IT y ayudar a otros a resolver sus problemas tecnológicos.

Servicios

Subsidio parcial de la cantina corporativa

Política de trabajo desde casa

22 días de vacaciones + tiempo libre

Horas de trabajo flexibles

Formación

• Experiencia mínima de 3-5 años en soporte técnico de IT.
• Capacidad para resolver problemas informáticos rápidamente.

Responsabilidades

• Responsable de la entrega de servicios IT a usuarios finales.
• Mantener la infraestructura IT y resolver problemas estructurales.

Conocimientos

Conocimientos de Microsoft Platform Tools

Comunicación efectiva

Orientación al cliente

Análisis de problemas informáticos

Trabajo en equipo

Educación

Licenciatura en ICT o experiencia similar

Descripción del empleo

IT Support Engineer

IT Support Engineer

Ravago is a global provider of solutions in the distribution, resale and manufacturing of polymers, chemicals & life ingredients, and building materials. With a worldwide presence and a diverse portfolio spanning industries, Ravago is committed to delivering innovative and sustainable products to our day-to-day surroundings that improve the quality of life. Our dedication to quality, reliability, and customer satisfaction has established us as a trusted partner in the industry. We are a company that stays true to our values: human focus, professionalism, humility and entrepreneurship.

For more information about Ravago and our comprehensive range of products and services, please visit ravago.com.

Job Responsibilities

To take responsibility for telephone, mail & onsite IT service delivery to end-users and the administrative and organizational follow-up of tickets (incidents, request & changes) & updating CMDB, in order to provide a tangible and fast end user IT service. The second part of the role is to maintain the IT-infrastructure, resolve structural problems in order to ensure that the continuity and efficiency of the IT-infrastructure meets the needs of the organization and in order to guarantee its optimum availability and adherence to agreed service levels.

Requirements

• Very good knowledge of Microsoft Platform Tools
• Knowledge of other systems/programs is a plus.
• Fluent Spanish and/or Catalan
• Fluent English
• Well organized and able to analyze an IT problem in a short timeframe
• User/Client oriented
• Motivated to help people with IT problems
• Good communicator
• Capable of understanding and accepting the impact on the business
• Enjoy working in a team
• Min. Bachelor ICT or similar by experience (3-5 years)
• Availability to travel, from time to time, to a work centre of Grupo Ravago España (Manresa, Tarragona or Vic).

What do we offer?

• To be part of the IT team of the Center of Expertise of Grupo Ravago.
• Stable full-time project with a salary commensurate with the candidate's experience.
• Partial subsidy of the corporate canteen for food service.
• Working week of 39 hours and 40 minutes, with flexible hours and intensive working hours on Fridays.
• Home Office policy: a maximum of 8 working days per month with a maximum of 2 days per week.
• 22 days' holiday + free time off.

We are waiting for you!