IT Specialist Iberia

GANT UK LIMITED; Madrid; Presencial; EUR 30.000 - 40.000; A tiempo parcial

Descripción de la vacante

A leading retail company is looking for an IT Specialist for Iberia to provide technical support and troubleshooting for Windows and macOS systems. The ideal candidate will have strong communication skills, end-user support experience, and be fluent in English and Spanish. This temporary role offers opportunities for career progression within the IT department.

Formación

• At least mid-level experience in a corporate IT environment.
• Strong interpersonal and communication skills.
• Eagerness to take on additional responsibilities.

Responsabilidades

• Provide responsive technical assistance to users.
• Diagnose and resolve issues with Windows and macOS.
• Manage and resolve support tickets within SLAs.

Conocimientos

Fluent in English

Fluent in Spanish

Problem-Solving

Organizational Skills

Communication Skills

Educación

Relevant IT certifications or degree

Herramientas

Cisco Meraki

Windows

macOS

Microsoft Office

Descripción del empleo

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Responsibilities

• End-User Support: Provide responsive and professional technical assistance to internal office users and retail staff, handling a variety of hardware, software, and connectivity issues.
• Hardware & Software Troubleshooting: Diagnose and resolve issues with Windows and macOS operating systems, Microsoft Office applications, and various business-specific software. Support for Apple products, including Macbooks, is also required.
• Network Support: Assist with basic network troubleshooting, including supporting Cisco Meraki systems and other network-related issues as required.
• Incident Management: Manage and resolve support tickets within established SLAs, escalating more complex issues to the Managed Service Provider or internal IT Service Managers as necessary.
• Onsite Presence: Maintain a strong onsite presence, providing face-to-face support and ensuring the smooth operation of IT systems in the office environment.
• Escalation Handling: Effectively handle escalations, ensuring issues are prioritized and communicated to the appropriate teams or individuals for resolution.
• Collaboration: Work closely with the IT Operations team, including external Managed Service Providers and IT Service Managers, to ensure comprehensive support and seamless operations.
• Documentation: Maintain accurate records of support requests, resolutions, and processes to improve service delivery and support knowledge management.

Qualifications & Skills

• Language skills fluent in English & Spanish; Portuguese is a plus.
• Experience: At least mid-level experience in a corporate IT environment, with a solid background in providing end-user support.
• Technical Skills: Proficiency in supporting Windows and macOS operating systems, Microsoft Office suite, and basic network troubleshooting. Familiarity with Cisco Meraki is advantageous.
• Communication Skills: Strong interpersonal and communication skills, with the ability to interact effectively with end-users, technical teams, and external partners.
• Problem-Solving: Ability to independently troubleshoot and resolve most first and second level IT issues, with a clear understanding of when to escalate.
• Organizational Skills: Demonstrated ability to prioritize tasks and manage time effectively to meet support deadlines and service level agreements.
• Education & Certification: Relevant IT certifications or a degree in a related field.
• Growth Potential: Eagerness to take on additional responsibilities and opportunities for career progression within the IT department, such as moving towards a Senior IT Specialist or IT Service Manager role.
• Bonus points: Ability to work collaboratively with cross-departmental teams and adapt to changing business needs and priorities.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Temporary
• Job function: Information Technology
• Industries: Retail