IT/OT Support Engineer

APM Terminals; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A prominent terminal operator seeks an IT / OT Support Engineer to oversee IT infrastructure health checks, provide hands-on support for equipment, and maintain data center operations. The role demands strong technical skills in networking and a commitment to quality service. This full-time position requires onsite presence, emphasizing teamwork and technical expertise in a dynamic environment. Join a company dedicated to diversity and innovation as you enhance your career within an international setting.

Formación

• IT Engineering / Telecommunications education is critical.
• Knowledge in VMWare and networking highly regarded.
• ITIL Knowledge / Certificate preferred.

Responsabilidades

• Provide end-user support services for multiple IT assets.
• Conduct maintenance and resolve incidents for IT infrastructure.
• Support datacenter and ensure compliance with cybersecurity standards.

Conocimientos

Network and communication knowledge

Good verbal and written communication skills in English

Educación

IT Engineering / Telecommunications education

Herramientas

VMWare

CISCO Certified

Descripción del empleo

APM Terminals plays an important role in enabling the global Maersk Ocean and Logistics network as well as serving other Shipping Lines, Beneficial Cargo Owners, Freight Forwarders, intermodal logistics providers and integrating with a wide variety of local port authorities, customs and government bodies across our global network of transhipment, import and export gateway terminals.

In support of the broader Maersk strategy, we are accelerating the transformation of our business from a portfolio of independently operated terminals into a safer, better, bigger global terminals operator

We Offer :

This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized, and well rewarded. We are looking for a dynamic and experiencedIT / OT Support Engineer responsible for the monitoring of the Terminal IT Health checks related to IT infrastructure. Network, Storage & Compute and Service Request & Incident Management L1 & L2.

This role requires full-time presence at the workplace and is 100% onsite .

Principal Accountabilities

• Provide end-user support services , including but not limited to Office applications, desktops, laptops, printers and mobile phones.
• Provide support, conduct maintenance, resolve incidents and implement change for local IT infrastructure services and assets , requiring hands-on interaction. Including, but not limited to datacenter racks, cabling, network and server equipment.
• Provide support , conduct maintenance , resolve incident and implement change for local IT / OT infrastructure services and assets, requiring hands-on interaction. Including but not limited to CCTV / Radio / OCR equipment, biometric readers, radio equipment and Vehicle Mounted Terminals .
• Support the regional IT service delivery team when they require hands-on onsite IT / OT support for incident and change management.
• Install and replace end-user and IT / OT infrastructure hardware devices .
• Resolve incidents within agreed service levels.
• Provide technical expertise for IT projects , including system upgrades, migrations, and deployments.
• Perform routine maintenance tasks.
• Contribute to and maintain the IT support knowledge base with detailed troubleshooting guides and solutions.
• Conduct and help on Root Cause Analysis (RCA) and problem solving.

Data Center

• Support and maintain the datacenter , server and storage environment.
• Implement and execute remote datacenter monitoring .
• Resolve datacenter, server and storage incidents within agreed SLA’s .
• Ensure optimum health and operation of datacenter and storage systems and environment.
• Ensure full compliance to cyber security configurations and standards.

Critical Qualifications / Skills / Experience

• IT Engineering / Telecommunications education.
• Knowledge in VMWare.
• Network and communication knowledge (CISCO Certified is a plus)
• ITIL Knowledge / Certificate.
• Good verbal and written communication skills in English.

In this position, the incumbent will have an opportunity to acquire skills and knowledge in the following areas :

• Secure network infrastructure based on SDWAN definition
• Data Center infrastructure
• Work with regional (AFR & EUR) and global teams across the globe

Relevant next career steps might be :

• Project Management
• Service Management
• Business Analyst
• L3 Support
• Regional Global Support

LI-SS1

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .