IT Hotel and Corporate Office Services Trainee

Radisson Hotel Group, Madrid Office; Madrid; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading hospitality firm in Madrid seeks an IT intern for a 6-month internship. You will support the IT team with administrative tasks, learn about IT governance, and manage key performance indicators. The ideal candidate is enrolled in a school program, has a strong affinity for IT, and is fluent in English. This internship offers valuable experience in the hospitality industry's IT operations.

Formación

• Enrolled in a school program to qualify for the internship.
• Affinity with IT in academic curricula.
• Fluent in English, both verbal and written.

Responsabilidades

• Help the IT team with daily administrative tasks.
• Manage meeting minutes and action item follow-ups.
• Support IT governance and monitor compliance.

Conocimientos

Excel

PowerPoint

Power BI

MS365 tools

Attention to detail

Communication

Educación

Enrolled in a school program

Herramientas

SharePoint

Descripción del empleo

Overview

THE JOB : We are looking for an intern to work in the IT Team, based at Radisson Hotel Group’s EMEA headquarters in Madrid for 6 months. The IT intern will be an important support figure within the IT Hotel and Corporate Office Services team and will provide help in different daily tasks and projects, actively contributing to improve the quality of the service and to ensure the whole company runs smoothly. The trainee will be trained by the IT Managers in the first weeks to develop the necessary knowledge and skills to be an independent problem-solver and self-starter. The internship is a great opportunity to get to know how the different IT teams work within the organization and across the different IT sub-teams and develop new skills and gain experience in the IT field in the hospitality industry.

Duration: 6 months, starting as soon as possible.

Key Responsibilities

• Help the IT Hotel and Corporate Office team with daily administrative tasks
• Attend the different ITHT meetings to learn and understand the different scope and responsibilities of the team
• Manage the meeting minutes and the action item follow-ups to ensure the team is able to deliver the commitments to the stakeholders (i.e. Hotels)
• Help with IT governance
• Support the central governance team to monitor and track hotel compliance to IT requirements and processes
• IT audits, IT hotel openings, Hotel Asset management, IT cyber security compliance, etc)
• Track ITHT Key performance Indicators (KPIs) and understand why these KPIs are important and the implications of non-compliance
• Support access management on key applications deployed by the central governance team
• BlueTally (IT asset inventory tool)
• SecureTrust by VikingCloud (Security compliance tool)
• Support ITHT and RHG reporting requirements
• Learn different reporting techniques and best practices using current industry tools
• Enhance skills in different reporting tools (Excel, PowerPoint, Power Automate, Power BI, etc)
• Contribute to the implementation of small projects together with the team and eventually lead IT project management activities
• Learn project management methodology and industry best practices
• Understand different IT projects that can be run centrally and deployment locally to the hotels

A Successful Trainee

• Has to be enrolled in a school program in order to be eligible for the internship
• Has affinity with IT in the academic curricula
• Is supportive and has good Excel, Word and PowerPoint skills. Other MS365 tools such as Teams
• Has advanced SharePoint knowledge (a plus)
• Has Power BI skills (a plus)
• Is fluent in English, both verbal and written
• Has a sharp eye for detail and is very accurate and precise
• Has soft skills and is a good communicator
• Must be able to prioritize and work within tight deadlines
• Is trustworthy, with a high level of passion and integrity
• Can work in Europe