IT BUSINESS ANALYST FOR FUNDRAISING APPLICATIONS (BASED IN SPAIN)

Médecins Sans Frontières (MSF); Barcelona; Presencial; EUR 39.000 - 46.000; Jornada completa

Descripción de la vacante

A non-profit medical humanitarian organization in Barcelona seeks an IT Business Analyst to enhance fundraising capabilities through technology. The candidate will gather requirements, design solutions, and analyze processes. The position requires a degree in relevant fields and 3 years of experience in business analysis. The role offers a full-time commitment with a competitive salary and benefits.

Servicios

Additional benefits per MSF-OCBA Reward Policy

Formación

• 3 years of experience in business analysis or project management roles.
• Experience with automation tools like Zapier is advantageous.
• Knowledge of software development life cycle.

Responsabilidades

• Understand fundraising operations and recommend tech solutions.
• Design and support implementation of new functionalities.
• Analyze and document business processes to identify optimizations.

Conocimientos

Process and functional analysis & documentation

Communication and Change Management

Data management: SQL, SOQL

Knowledge of PowerBI

Hands-on experience with Salesforce

Educación

University Degree in Computer Science, Business Administration or similar

Herramientas

Process mapping tools (e.g., LucidChart)

Zapier

API-based systems

Descripción del empleo

Overview

Médecins Sans Frontières is an international independent medical-humanitarian organization that helps populations in distress, including victims of natural or man-made disasters and armed conflict, without discrimination and irrespective of race, religion, creed or political affiliation.

MSF is a civil society initiative that brings together individuals committed to assisting others in crisis. Each person working with MSF does so by conviction and upholds the values and principles of MSF. The MSF movement includes multiple operational directorates and organizational units, with MSF OCBA and Projects & IT supporting field operations and related activities.

General Objective

• Experienced functional expert with IT background, specialized in aligning technology solutions with business needs based on the strategic objectives of Fundraising & Projects & IT departments. Works closely with partner teams in Fundraising.
• Translates stakeholder requirements into clear, actionable functional specifications.
• Identifies opportunities for business and IT process improvements.
• Facilitates collaboration between technical and non-technical teams, promoting effective communication and problem-solving.

The IT Business Analyst will work within the Applications Unit in Projects & IT Office and will be hierarchically and functionally accountable to the Fundraising Evolution Applications Manager.

Main Responsibilities

• Obtain a deep understanding of MSF Spain Fundraising operations, their processes and automation through digital solutions; build high-quality requirements and recommend solutions.
• Solution designer: identify, design and support implementation of new functionalities to create value, including innovation and Artificial Intelligence where applicable.
• Business Process Analysis: map and document current processes, identify inefficiencies and optimization opportunities; apply analysis to gather new needs from stakeholders.
• Data analysis: collect, analyze and optimize data models and information flow within the fundraising applications ecosystem to improve operational effectiveness and data quality.
• Contribute to the continuous improvement and evolution of MSF’s fundraising applications ecosystem, aligning evolution roadmap with governance-driven priorities and strategic goals.
• Document and translate stakeholder needs into clear functional requirements; ensure clarity and consistency across teams.
• Ensure alignment of new functionalities with policies and protocols (Architecture, Information Security, GDPR).
• Cross-Functional Collaboration: work with fundraising and IT teams to align objectives and ensure successful implementation.
• Facilitate stakeholder discussions to resolve competing priorities and escalate issues as needed.
• Risk Analysis: assess risks associated with new solutions or changes.
• Agile Project Management: apply agile methodologies to manage projects and adapt to changing requirements.
• Reporting: produce artifacts such as business cases, scope documents, process flows, reports, dashboards and presentations for stakeholders.
• Impact Analysis: assess performance of initiatives using key metrics and propose adjustments.
• Keep up to date on latest technologies and applications through training and research.

Selection Criteria

Education and Expertise

• University Degree in Computer Science, Business Administration or similar
• 3 years of experience in business analysis, project management (IT, Digital Transformation, etc.), architecture, data analysis or related roles

Technical Skills

• Process and functional analysis & documentation; experience with process mapping tools (e.g., LucidChart, GetMind); fundraising domain experience is a plus.
• Knowledge of PowerBI, Salesforce, Zapier.
• Data management: SQL, SOQL and integration platforms like Talend.
• System integration: API-based data flow between applications.
• Automation: experience with automation tools such as Zapier.
• Knowledge of software development life cycle.
• Hands-on experience with Salesforce and Marketing Cloud (desirable).

Functional & Project Management Skills

• Cross-Functional Collaboration: work with diverse teams to align objectives and strategies.
• Communication and Change Management: lead process changes and adoption by teams.
• Clear Documentation: produce detailed, understandable documentation; familiarity with GitHub, Visio, etc.
• Agile Project Management: familiarity with Scrum or Kanban.
• Experience with PM tools such as Project, Trello, Planner, etc.

Conditions

• Location: MSF Spain offices in Barcelona and Madrid (Bilbao, Sevilla and Valencia subject to capacity).
• Full-time position.
• Minimum 3-year commitment to the role.
• Annual gross salary: HQ-3B – 39.939€ (in 12 monthly payments) plus additional benefits per the MSF-OCBA Reward Policy.

How to Apply

• Submit your CV and cover letter to :

MSF is committed to workforce diversity. Individuals from minority groups, indigenous groups and persons with disabilities are encouraged to apply. We expect all hires to undergo reference checks and to uphold MSF values of gender equality, teamwork and integrity. MSF supports a diverse, inclusive work environment and does not tolerate harassment or discrimination.

Médecins Sans Frontières, as a responsible employer, invites persons with disabilities to apply for the position under applicable laws.

Other Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Non-profit Organizations

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