Hybrid Global Multilingual Customer Support Specialist

The Cigna Group; Madrid; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading health services provider in Madrid seeks a multilingual customer service representative to assist customers worldwide with their healthcare needs. The ideal candidate should have advanced bilingual English knowledge and proficiency in additional languages such as Italian or German. Responsibilities include efficiently resolving queries, documenting interactions, and collaborating with medical consultants. This position offers a hybrid working model and numerous social benefits, including private medical insurance and a generous holiday policy.

Servicios

Hybrid working model

Private Medical and Dental Insurance

Life Assurance

Educational Development Program

Flexible dress code

24 days holiday per year

Formación

• Must be customer-focused and able to solve problems.
• Exceptional verbal and written communication skills are necessary.
• Must possess excellent attention to detail.

Responsabilidades

• Document interactions while following internal procedures.
• Handle customer queries efficiently to provide first-time resolution.
• Maintain quality standards according to directives.
• Collaborate with medical consultants on medical queries.
• Translate documents as needed.

Conocimientos

Bilingual English

Knowledge of Italian

Knowledge of German

Knowledge of Dutch

Knowledge of French

Interpersonal skills

Problem-solving

Attention to detail

Herramientas

CRM systems

Descripción del empleo

A leading health services provider in Madrid seeks a multilingual customer service representative to assist customers worldwide with their healthcare needs. The ideal candidate should have advanced bilingual English knowledge and proficiency in additional languages such as Italian or German. Responsibilities include efficiently resolving queries, documenting interactions, and collaborating with medical consultants. This position offers a hybrid working model and numerous social benefits, including private medical insurance and a generous holiday policy.