Head of strategic accounts and partnerships

Novalins; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A global healthcare services provider in Madrid is seeking a professional to develop and manage long-term partnerships with key clients. The role involves leading structured discussions, negotiating agreements, and expanding collaborations across departments. Ideal candidates will have B2B services experience, preferably in healthcare or regulated industries, and be comfortable with complex discussions. This position offers a competitive salary and the opportunity for meaningful impact on client relationships.

Servicios

Competitive fixed salary

Long-term bonus based on retention and revenue stability

Formación

• Several years of experience in B2B services.
• Experience in healthcare or regulated industries is a plus.
• Comfort with complex commercial discussions.

Responsabilidades

• Lead structured discussions with clients about performance and future needs.
• Design and negotiate framework agreements with clients.
• Understand client organization structures for better alignment.

Conocimientos

Experience in B2B services

Strong negotiation skills

Understanding of healthcare and life sciences

Communication and relationship building

Descripción del empleo

Who we are

For over 14 years, Novalins has supported healthcare and life sciences companies with medical translation and language services that meet the highest standards of quality and regulatory compliance. Novalins holds four ISO certifications and works with a significant portfolio of medical device, pharmaceutical and CRO companies, supported by advanced technology and a fully integrated AI translation model.

Our work involves :

• supporting regulatory and clinical teams under tight and high-risk timelines
• managing complex multilingual workflows
• combining AI-assisted translation with experienced human specialists

Working with precision, consistency and accountability

As AI adoption increases and procurement pressure grows, clients expect partners who are :

• uncompromising on quality and regulatory compliance
• consistent and reliable across high-volume, high-risk projects
• fast and responsive, even under tight submission timelines
• adaptable to evolving regulatory, technical and organizational requirements
• flexible in processes while maintaining strict quality controls
• low‑risk and dependable for regulatory and quality stakeholders

This is exactly what we are strengthening.

Why this role exists

We already have :

• strong, loyal clients
• high service quality
• four ISO certifications
• deep healthcare and regulatory expertise

What we want to improve is :

• how our key client relationships are structured
• how they are maintained over time
• how they grow in a predictable and healthy way

This role exists to :

• bring rhythm, governance and clarity into client partnerships
• turn project‑based work into longer‑term, structured collaboration
• reduce revenue volatility and protect commercial stability
• clearly position Novalins as a strategic partner rather than a supplier

This role is for people motivated by :

• building long‑term client relationships that are meaningful and stable
• bringing structure and clarity to complex commercial setups
• having thoughtful but firm discussions about value, volumes and collaboration
• contributing to sustainable company growth over time

Your mission

Your mission is to :

• develop our top healthcare and life sciences accounts into structured, long‑term partnerships
• create stable and predictable collaboration models
• support sustainable expansion while protecting value and margins

This role is about building relationships that last, while holding clear commercial ground.

What you will focus on

Client structure and cadence

• Set up and lead regular, well‑prepared client touchpoints
• run structured discussions around performance, volumes, priorities and future needs
• act as the main senior commercial contact for a defined group of key accounts

Commercial frameworks and negotiation

• design, lead and defend framework and preferred supplier agreements
• define pricing structures, volume models and commercial commitments
• negotiate firmly with procurement and senior stakeholders when required
• hold clear positions on scope, pricing and responsibilities
• align closely with operations and leadership to ensure all agreements are realistic and sustainable

Expansion within existing clients

• understand how each client organization is structured
• identify new teams, geographies and document streams
• expand collaboration thoughtfully across departments and regions

Who you are

This role will suit you if you :

• have several years of experience in B2 B services
• ideally have experience in healthcare, life sciences or other regulated industries
• are comfortable with structured and sometimes complex commercial discussions
• are confident leading negotiations with procurement and senior stakeholders
• can hold firm positions while maintaining trust and professionalism
• prepare thoroughly and follow through reliably
• value depth, consistency and long‑term thinking

You are someone who appreciates

• autonomy
• clear responsibilities
• working with thoughtful, serious and respectful people
• environments where quality, precision and rigor matter

Location and setup

• a fully remote setup
• a hybrid option if you are based in or near Valencia
• direct collaboration with the General Manager and founders
• real influence on how client relationships are built and defended

Compensation

• a competitive fixed salary
• a long‑term bonus linked mainly to retention, revenue stability and expansion within existing clients

If this resonates with you, we would genuinely like to hear from you.