Head of Global Customer Delivery & Growth

T-Systems Iberia; Granada; Híbrido; EUR 80.000 - 100.000; Jornada completa

Descripción de la vacante

A leading global provider in Granada is seeking a Head of Customer Delivery Management to lead customer relationships and ensure service excellence. You'll oversee the delivery of services across a diverse portfolio while managing an experienced team. The ideal candidate has 8-10 years' experience in IT Service Management, strong leadership skills, and a strategic mindset. This role offers a hybrid work model with flexible schedules, continuous training opportunities, and a positive work environment.

Servicios

Flexible Compensation Plan

Life and accident insurance

More than 26 vacation days per year

Continuous training

Formación

• Minimum of 8-10 years of experience in IT Service Management or Customer Delivery roles.
• Strong experience in managing large-scale delivery organizations.
• Deep knowledge of service management principles (e.g., ITIL).
• Experience in financial management and P&L responsibility.

Responsabilidades

• Lead customer relationships and delivery excellence.
• Drive innovative delivery models and customer experience.
• Manage budget planning and resource allocation.
• Supervise an experienced team organized in Tribes and Squads.

Conocimientos

Strategic thinking

Leadership

Stakeholder management

Analytical mindset

Customer-centric approach

Financial acumen

Educación

Bachelor's degree in Business, Management, IT, or related field

Descripción del empleo

A leading global provider in Granada is seeking a Head of Customer Delivery Management to lead customer relationships and ensure service excellence. You'll oversee the delivery of services across a diverse portfolio while managing an experienced team. The ideal candidate has 8-10 years' experience in IT Service Management, strong leadership skills, and a strategic mindset. This role offers a hybrid work model with flexible schedules, continuous training opportunities, and a positive work environment.