Head of Customer Success

TRIA; España; A distancia; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

A global leader in sports technology is seeking a Head of Customer Success to lead their international customer success team. This fully remote position requires strong experience in account management and customer success, especially within elite sports organizations. The role involves standardising processes and collaborating with various teams to enhance customer success initiatives. Excellent advancement opportunities are available.

Formación

• Strong experience in account management and customer success and development.
• Experience working with elite sports organisations.
• Data analysis skills and experience.
• Experience working across international business environments.
• Experience leading Customer Success/Account Management teams.

Responsabilidades

• Lead and co-ordinate a global customer success/Account Management team across Europe and North America.
• Instill standardised ways of working, processes, and best practices across the team.
• Collaborate with cross-functional teams to align customer success initiatives with business goals.

Descripción del empleo

Overview

Industry: Sports Technology

Tria has partnered with a global leader in Sports Technology to hire a Head of Customer Success. This is a key leadership role within the business and presents an opportunity to grow the customer success and Account Management function globally.

As part of this brand-new role, you will lead a customer success team based across different locations in Europe and North America and coordinate the global activity of the customer success managers. You will also establish standardised ways of working and processes across the team.

The position is fully remote and can be based anywhere in the EU. This is a great opportunity to join a global market leader in sports technology and to shape and grow the company’s Customer Success department with excellent opportunities for advancement. Please apply ASAP with an up-to-date CV that showcases your experience in the areas below.

Responsibilities

• Lead and co-ordinate a global customer success/Account Management team across Europe and North America.
• Instill standardised ways of working, processes, and best practices across the team.
• Collaborate with cross-functional teams to align customer success initiatives with business goals.

Qualifications

• Strong experience in account management and customer success and development.
• Experience working with elite sports organisations.
• Data analysis skills and experience.
• Experience working across international business environments.
• Experience leading Customer Success/Account Management teams.

Keywords: Sports Technology, Head of Customer Success, Head of Account Management, Sports Tech, Basketball, Football, Soccer, Data Analytics, Customer Success, Account Management

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