Guest Services Officer- Front Office

Hyatt Hotels Corporation; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading global hotel chain in Barcelona seeks a Guest Services Officer to enhance guest experiences through personalized service. Responsibilities include welcoming guests, coordinating logistics, and addressing feedback. Candidates should be proficient in English and Spanish, possess strong organizational skills, and thrive under pressure. Join a company that values diversity and offers generous employee perks including complimentary hotel nights and discounts.

Servicios

12 complimentary hotel nights per year

Discounts on Hyatt stays for family and friends

50% discount on food and beverages

Access to employee cafeteria

Free access to a Wellness Platform

Ongoing learning and development opportunities

Formación

• Experience in Front Office or coordinating group stays at large-capacity hotels.
• Ability to manage multiple tasks simultaneously.
• Proactive, solution-oriented attitude.

Responsabilidades

• Welcome guests upon arrival and ensure a seamless check-in and check-out experience.
• Provide personalized assistance and respond to guest requests with efficiency.
• Coordinate room assignments and special requests.
• Handle guest feedback and resolve issues promptly.

Conocimientos

Proficiency in English

Proficiency in Spanish

Strong organizational skills

Excellent communication skills

Ability to work under pressure

Collaborative team player

Herramientas

PMS

Channel Manager

Opera

Descripción del empleo

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

As a Guest Services Officer, you will play a key role in ensuring a smooth, personalized, and memorable experience for all guests throughout their stay. Acting as a main point of contact from arrival to departure, you will coordinate every detail of the guest journey with empathy, precision, and professionalism. Your role is essential to delivering exceptional service in close collaboration with Front Office, Housekeeping, and other operational departments.

Key Responsibilities:

• Welcome guests upon arrival and ensure a seamless check-in and check-out experience
• Provide personalized assistance and respond to guest requests with efficiency and care
• Coordinate room assignments, amenities, VIP setups, and special requests
• Maintain clear communication with Housekeeping, Concierge, and other departments to ensure guest satisfaction
• Monitor daily arrivals, departures, and in-house guests to anticipate needs
• Handle guest feedback and resolve issues promptly, ensuring a positive outcome
• Support the preparation of welcome letters, room keys, and guest preferences
• Participate in daily briefings and contribute to service improvement initiatives
• Represent the Grand Hyatt brand with professionalism, warmth, and attention to detail

Qualifications

What We’re Looking For:

Proficiency in English & Spanish (spoken and written); additional languages are a plus

Previous experience in Front Office or coordinating group stays at large-capacity hotels

Strong organizational skills and ability to manage multiple tasks simultaneously

Excellent communication skills and a proactive, solution-oriented attitude

Ability to work under pressure and as part of a collaborative team

Familiarity with hotel systems (PMS, Channel Manager; experience with Opera is a plus)

What You Will Love About Us:

12 complimentary hotel nights per year at Hyatt hotels worldwide

Discounts on Hyatt stays not just for you, but also for your family and friends from day one

50% discount on food and beverages when dining as a guest at selected Hyatt hotels

Access to the employee cafeteria

Free access to a comprehensive Wellness Platform focused on mental well-being and personal growth

Ongoing learning and development opportunities that provide you with a clear career path and global promotion possibilities across Hyatt hotels

At Hyatt, "We care for people so they can be their best." This is reflected in our values: Empathy, Integrity, Respect, Inclusion, Experimentation, and Well-being. Joining us means becoming part of the Hyatt family, with more than 1,150 hotels in over 70 countries and global recognition as a Great Place to Work. Being part of Hyatt means always having space to be yourself. We are passionate about diversity, equity, and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities.

Join a team that is making the journey more human. More connected. More sustainable.
Here, every role matters. The opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job — it is a career for people who care.

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