The jobholder is responsible for the technical development, deployment, and management of new or existing customised audit programs and/or unaccredited food certification schemes within Business Assurance. More specifically:
- Support the development and optimisation of 2nd party/customised programs aligned with the strategic, operational, and financial objectives of the business units.
- Act as the lead technical contact and project manager for assigned Global Key Accounts.
- Under the direction of the line manager, lead the technical development and management of new and/or existing 2nd party and customised projects.
- Collaborate closely with Global Key Account Managers (GKAMs) to deploy new international food auditing or other customised programs.
- Serve as the dedicated technical project manager for one or more SGS Food Global Key Accounts, working alongside the overall GKAM.
- Be responsible for auditor development, training, and calibration for assigned global projects, ensuring auditors and technical teams are fully versed in project and client requirements.
- Work with International Solution Managers (ISMs) to support new requests, RFPs, and the development of new programs/checklists.
- Participate actively in client meetings, leading technical discussions and demonstrating a high level of understanding of project status, performance vs client KPIs, and presenting summaries, analytics, challenges, solutions, and highlights.
- Act as the first point of contact for ISMs and GKAMs for assigned key accounts, ensuring service delivery is consistent and meets technical requirements.
- Drive consistency and improvements in Food-related SOPs, processes, practices, and capability at a global level.
- Utilise all relevant SGS IT platforms effectively for delivering 2nd party and customised solutions.
- Proactively engage with stakeholders to identify new opportunities for 2nd party or customised products and services to enhance the global food portfolio.
- Provide technical support and advice to SGS network affiliates and customers as needed.
- Collaborate with the line manager to support social media marketing, PR, webinars, and business development efforts.
- Represent SGS in industry working groups, technical committees, and at relevant events as requested.
- Work closely with the line manager to provide any required specialist support.
Qualifications:
- At least 5 years of experience in Food or related industries, or as a technical service provider to the food sector.
- Bachelor's degree in food science, microbiology, chemistry, or a related scientific discipline.
- Broad experience and thorough understanding of Food safety principles, management systems, manufacturing processes, and key challenges across categories, with an auditing background in food safety.
- Good understanding of codes of practice such as allergen management, labelling, and foreign body detection.
- Excellent knowledge of food safety and quality systems in certification and auditing contexts.
- Ability to think creatively and deliver innovative solutions.
- Pragmatic with strong analytical and problem-solving skills.
- Attention to detail, with the ability to multitask, work under pressure, and meet deadlines.
- Strong project management skills, capable of managing conflicting priorities across multiple countries or projects.
- Business and commercial acumen.
- Excellent verbal, presentation, and technical writing skills.
- Strong interpersonal and communication skills, effective at all organizational levels.
- Fluent in English.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Additional Information:
- Hybrid working environment provided.
- Opportunity to work with a global leader in inspection, verification, testing, and certification.
- Collaborative and inclusive work culture.
- This role offers an excellent entry point into SGS with potential for career development within the wider finance function or other regional/business roles.
Remote Work: Employment Type: Full-time
Key Skills: Bidding, Integration, Christmas Temporary, ABB, Elevator Maintenance, Application Engineering
Experience: Years
Vacancy: 1