Global IT Operations Manager

beBeeLeadership; Valencia; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A growing tech company in Valencia is looking for an experienced IT Operations Team Leader to manage global IT operations. The role requires strong leadership and a focus on process optimization, incident management, and team development. The ideal candidate will have at least 5 years of experience in IT operations leadership and a Bachelor's degree in a related field. Join us for a dynamic work environment with opportunities for growth.

Formación

• Minimum 5 years of experience in IT operations leadership or a related field.
• Strong technical expertise in IT operations and service management.
• Excellent communication and interpersonal skills.

Responsabilidades

• Oversee global IT operations and manage team resources.
• Develop and execute strategies for IT operations.
• Act as primary point of contact for critical incidents.

Conocimientos

Team Leadership

Process Optimization

Incident Management

Communication Skills

Technical Expertise in IT Operations

Educación

Bachelor's degree in Computer Science, Information Technology, or a related field

Descripción del empleo

We are seeking an experienced IT Operations Team Leader to oversee our global IT operations. The ideal candidate will have a strong background in managing critical IT services and leading high-performing teams.

Key Responsibilities

• Team Leadership & Development
• Develop and execute strategies to build, structure, and grow our IT operations team.
• Foster a culture of continuous improvement through mentoring, clear objectives, and training plans.
• Manage team resources to ensure optimal performance and adaptability.
• Process Optimization
• Identify areas for process improvement and implement changes to increase efficiency and quality.
• Develop and track key performance indicators (KPIs) to measure progress and success.
• Critical Incident Management
• Act as the primary point of contact for high-impact incidents and develop effective resolution strategies.
• Collaborate with stakeholders to communicate incident status and provide timely updates.
• Performance Management
• Develop and implement metrics to measure team performance and individual contributions.
• Analyze trends and data to identify areas for improvement and drive strategic decision-making.
• Technology & Automation
• Explore emerging technologies and identify opportunities to leverage automation and innovation.
• Develop and implement plans to integrate new technologies and tools into our existing infrastructure.
• Audit & Compliance
• Ensure adherence to industry standards and regulatory requirements.
• Develop and maintain policies and procedures to support compliance and risk management.
• Customer Focus & Collaboration
• Promote a customer-centric approach to IT service delivery.
• Foster collaboration across departments to ensure seamless communication and coordination.

Requirements

• Minimum 5 years of experience in IT operations leadership or a related field.
• Strong technical expertise in IT operations and service management.
• Excellent communication and interpersonal skills.
• Able to work effectively in a fast-paced environment with multiple priorities.
• Bachelor's degree in Computer Science, Information Technology, or a related field.

We offer a dynamic and challenging work environment with opportunities for growth and professional development. If you are a motivated and results-driven leader, we encourage you to apply.