Global Customer Support Specialist

beBeeDutychampion; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A forward-thinking company is seeking motivated professionals for a customer support role in Madrid. Candidates should have strong communication skills and fluency in Dutch, Spanish, and English. Responsibilities include identifying urgent issues, creating documentation, and contributing to the knowledge base. The position offers a chance to learn and grow in a productive environment.

Servicios

Comprehensive private medical insurance

Ongoing support for employees with disabilities

Formación

• Experience in customer-facing roles within IT, preferably in the automotive industry.
• Proactive problem-solving abilities to identify urgent issues.

Responsabilidades

• Provide a productive work environment to learn and grow.
• Write detailed documentation, FAQs, and newsletters for knowledge sharing.
• Contribute to the growth of the support knowledge base.

Conocimientos

Strong communication skills

Fluency in Dutch

Fluency in Spanish

Fluency in English

Descripción del empleo

About the Role

We are seeking motivated professionals to provide a productive work environment where you can learn, grow, and collaborate on projects that make a global impact.

• Identify urgent issues and proactively alert a supervisor in case of potential dissatisfaction or frustration.
• Write detailed documentation, FAQs, and client newsletters based on support feedback and relevant topics to enhance knowledge sharing.
• Contribute to the growth and development of the support knowledge base through regular updates and enhancements.

The ideal candidate will have experience in customer-facing roles within IT, preferably in the automotive industry. Strong communication skills and fluency in multiple languages, including Dutch, Spanish, and English, are required for success in this position.

Benefits

We offer a range of benefits, including :

• A comprehensive private medical insurance package
• Ongoing support for employees with disabilities