Global Customer Service & Logistics Coordinator

Grifols, S.A; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading global healthcare company is seeking a Customer Service Coordinator in Sant Cugat del Vallès. This role focuses on managing international orders for diagnostic and healthcare solutions. Responsibilities include order processing, customer communication, and collaboration with logistics teams. Candidates should have a bachelor's degree, at least 2 years of experience, and strong English communication skills. This position offers a flexible schedule and the chance to contribute to a vital industry.

Servicios

Flexible schedule

Permanent contract

Remote working options

Formación

• Minimum 2 years of experience in a similar role, preferably in the pharmaceutical industry.
• Ability to effectively prioritize and manage multiple tasks to meet targeted deadlines.
• Proactive approach, results-oriented mindset, and excellent attention to detail.

Responsabilidades

• Review incoming orders to ensure compliance with internal policies.
• Respond to customer inquiries swiftly and efficiently.
• Prepare regular status reports for customers and monitor stock availability.
• Provide instructions to logistics and export teams to coordinate order shipments.
• Escalate any complex issues to the line manager for guidance.

Conocimientos

Strong verbal communication in English (C1 level)

Strong written communication in English (C1 level)

Organizational skills

Analytical skills

Problem-solving skills

Interpersonal skills

Educación

Bachelor's degree in Administration, Pharmacy, Pharmaceutical Chemistry, Supply Chain or equivalent

Herramientas

SAP proficiency

MS Office (Outlook, Word, Excel, PowerPoint)

Descripción del empleo

A leading global healthcare company is seeking a Customer Service Coordinator in Sant Cugat del Vallès. This role focuses on managing international orders for diagnostic and healthcare solutions. Responsibilities include order processing, customer communication, and collaboration with logistics teams. Candidates should have a bachelor's degree, at least 2 years of experience, and strong English communication skills. This position offers a flexible schedule and the chance to contribute to a vital industry.