Global Customer Engagement & Delivery Manager

SAP SE; Barcelona; Presencial; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

A leading software company located in Barcelona is seeking a seasoned professional with at least 10 years in IT software services, specifically focusing on project management and customer engagement. The role involves supporting global initiatives, improving processes, and creating avenues for customer interactions. Ideal candidates must have a strong understanding of technical managed services and must effectively manage stakeholders while demonstrating a customer-centric mindset. Excellent communication and analytical skills in English are essential for success in this role.

Servicios

Constant learning and skill growth

Flexible working models

Great benefits

Formación

• 10+ years of overall experience in IT software and services.
• 5+ years of project management experience.
• Experience with International teams is a MUST.
• Solid background in customer facing processes.
• Strong English language skills are mandatory.

Responsabilidades

• Actively support global initiatives and customer engagement.
• Identify and propose internal process improvements.
• Communicate effectively with relevant stakeholders.
• Execute delivery plans against defined KPIs and goals.
• Provide financial stewardship to create value for customers.

Conocimientos

Project management

Customer engagement

Analytical thinking

Stakeholder management

Communication skills

Technical knowledge

International collaboration

Descripción del empleo

A leading software company located in Barcelona is seeking a seasoned professional with at least 10 years in IT software services, specifically focusing on project management and customer engagement. The role involves supporting global initiatives, improving processes, and creating avenues for customer interactions. Ideal candidates must have a strong understanding of technical managed services and must effectively manage stakeholders while demonstrating a customer-centric mindset. Excellent communication and analytical skills in English are essential for success in this role.