German Customer Support Representative - Spain

Dila Recruitment; Madrid; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A recruitment agency in Madrid is seeking a Customer Service Representative fluent in German to join their remote team. The role involves handling customer inquiries, maintaining service knowledge, and ensuring compliance with service agreements. The ideal candidate will have customer service experience and strong IT knowledge. Join a dynamic and creative team with a competitive remuneration package and excellent growth opportunities.

Servicios

Excellent remuneration package

23 days of paid annual leave

Support to reach your full potential

Formación

• Native / fluent in German, both verbal and written.
• Minimum of 1 year of customer service experience required.
• Advanced IT knowledge in wireless networking and audiovisual products.

Responsabilidades

• Handle incoming customer inquiries via phone, email, chat.
• Record call details in the management system.
• Maintain up-to-date knowledge of services and products.
• Escalate service issues to senior team members.
• Collaborate with the team on specific projects.

Conocimientos

Fluent German

Proficient English B2

Customer care skills

Technical support experience

IT knowledge in signal path connectivity

Descripción del empleo

Overview

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position: Customer Service Representative

Location: Spain

Employment type: Full-time

Work model: Remote

Responsibilities

• Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently
• Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA
• Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications
• Escalate any potential service issues to the senior team members, as needed
• Adhere to all project processes and procedures
• Ensure compliance with the contractual SLA
• Provide coverage for other Agents in their absence, whether within the same team or across different teams
• Collaborate with the team on specific projects, when requested
• Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records
• Participate in regular team meetings
• Perform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction

Requirements

• Native / fluent in German, both verbal and written. Proficiency in English (minimum B2 level)
• A minimum of 1 year of customer service experience is required, preferably technical support
• Advanced IT knowledge in signal path connectivity, wireless networking, music and audiovisual products
• Strong aptitude for working in a customer service environment
• Excellent customer care skills, with the ability to listen to and understand customer needs
• Capable of taking ownership of calls and progressing them to resolution or escalating them when needed

Offer

• Excellent remuneration package based on experience, skills and performance
• Working schedule : Monday to Friday, 09:00 AM - 06:00 PM
• Be part of a dynamic and creative team with positive and friendly atmosphere
• 23 working days of paid annual leave
• Guidance and tools to reach your full potential