German Customer Service Advisor (Madrid) / BH-28420-2

Language Matters; Madrid; Presencial; EUR 18.000 - 22.000; Jornada completa

Descripción de la vacante

A prominent recruitment agency is seeking German-speaking Customer Advisors to work full-time in Madrid. The role involves delivering exceptional customer service and resolving technical issues. Candidates should possess fluency in German and English, alongside customer service experience. Relocation support, competitive salary, and various perks are included.

Servicios

Relocation support including flight reimbursement

Performance bonuses

Holiday perks

Meal vouchers

Formación

• Fluency in German and English essential for effective communication.
• Experience in customer service or tech support is a must.
• Ability to navigate multiple systems efficiently.

Responsabilidades

• Deliver top-tier customer service via phone, email, and chat.
• Guide users through product setup and troubleshooting.
• Resolve technical issues related to hardware and software.

Conocimientos

Fluency in German (C2)

Fluency in English (C1 or higher)

Experience in customer service or technical support

Confidence using MS Office

Ability to multitask under pressure

Descripción del empleo

Employment term: Permanent, Full-time

Salary range: €21,900 per annum

Are you ready for a new adventure abroad? Join a leading electronics brand in the heart of Madrid, where innovation meets lifestyle. We're looking for German-speaking Customer Advisors with strong technical insight and excellent communication skills to support our customers across Europe.

What you’ll do

• Deliver top-tier customer service via phone, email, and chat
• Guide users through product setup and troubleshooting
• Share expert knowledge on product features and specifications
• Resolve technical issues related to hardware, software, and accessories
• Manage orders, returns, and exchanges with precision and care
• Keep customers informed about their order status
• Stay up to date on the latest tech trends and product updates
• Recommend products tailored to customer needs
• Maintain high satisfaction scores and contribute to service improvements

What’s in it for you

• A full-time role in Madrid, one of Spain’s capital city
• Relocation support including flight reimbursement and help finding accommodation
• A competitive salary with performance bonuses, holiday perks, and meal vouchers
• A chance to grow professionally while enjoying the Mediterranean lifestyle

What you bring

• Fluency in German (C2) and English (C1 or higher)
• Experience in customer service or technical support
• Confidence using MS Office and navigating multiple systems
• A proactive mindset and ability to multitask under pressure

To apply, please send your CV in English to Thomas.

languagematters is acting as an employment agency in relation to this vacancy.