General Manager - Food Brand

Smyth & Co; Madrid; Presencial; EUR 40.000 - 46.000; Jornada completa

Descripción de la vacante

A leading hospitality company is seeking a General Manager for an upmarket, guest-facing operation in Malta. This crucial role demands over 10 years of hospitality experience, strong leadership, and operational excellence. The General Manager will oversee daily operations, enhance guest satisfaction, and drive financial results. Relocation support including accommodation is provided for approximately 30 days upon arrival. The candidate should possess exceptional communication skills and a degree in a relevant field would be advantageous.

Servicios

Relocation support including transport and accommodation

Formación

• Minimum 10 years' hospitality experience with senior leadership responsibility.
• Strong restaurant operations exposure required.
• Fluent in English; additional languages are a plus.

Responsabilidades

• Deliver results against commercial targets and budgets.
• Drive revenue growth and improve performance annually.
• Take full ownership of the venue’s condition and guest experience.

Conocimientos

Leadership

Communication

Problem-solving

Stakeholder management

Commercial acumen

Educación

Degree in Hospitality Management / HRM / Culinary

Descripción del empleo

Amazing Relocation Opportunity! General Manager to lead an upmarket, high-volume, guest-facing hospitality operation in Malta.

Location: Malta

Salary: €40,000

Reports to: Regional / Group Operations Lead

Direct Reports: Department Heads and wider site team

Relocation Support

Transport to Malta and accommodation provided for approximately 30 days on arrival.

Role Overview

We are looking for a polished, commercially minded General Manager to lead an upmarket, high-volume, guest-facing hospitality operation in Malta.

This is the most senior on-site role, accountable for day-to-day excellence, team leadership, and delivering strong financial and guest experience results while upholding the venue’s standards and culture.

Key Responsibilities

Deliver results against agreed commercial targets, budgets, and operating plans.

Drive consistent revenue growth and improve performance year-on-year.

Spot opportunities early (and act quickly) to strengthen market position and guest demand.

Lead all departments to ensure service, product, and operational systems are executed consistently and to a high standard.

Take full ownership of the venue’s condition, asset care, and overall presentation.

Set direction through strong operational oversight—identifying what’s working, what isn’t, and where to improve.

Recruit, lead, coach, and retain an engaged, high-performing team across management and hourly colleagues.

Put clear goals and accountability in place, including structured performance reviews and development plans.

Manage change confidently and implement initiatives smoothly across the operation.

Build a strong people pipeline by supporting training, progression, and internal growth.

Create a guest‑first culture where standards are non‑negotiable and feedback is actively welcomed.

Maintain excellent guest satisfaction benchmarks and protect online reputation.

Respond professionally and proactively to guest feedback across all channels, including email and social platforms.

Candidate Profile

Minimum 10 years’ hospitality experience, with strong restaurant / operations exposure and senior leadership responsibility.

Degree preferred (Hospitality Management / HRM / Culinary or similar).

Confident, present, and highly capable leader with strong people skills.

Excellent communication (written and verbal) with strong listening and stakeholder management.

Commercially sharp with proven ability to problem‑solve and make sound decisions under pressure.

Fluent English required; additional languages are advantageous.

Comfortable being highly visible and active in the operation, including long shifts and time on the floor.